IBM Watson is an enterprise artificial intelligence platform, created to offer organisations the ability to enhance interactions, accurately estimate possible disruptions, and strengthen research & discovery capabilities. As a result, companies have greater control and visibility over their data, intellectual properties, trainings, and insights.
The platform is sector-agnostic, and can assess multiple data streams, with a focus on accuracy, transparency, timelines and cost management. What's more, IBM Watson can help companies develop a deeper understanding of their customers, personalising communications with both its internal and external stakeholders. Using the platform, businesses can design chatbots that are near-human, built on robust AI and machine learning.
Interestingly, IBM Watson allows enterprises to gather employee expertise, combining past experiences, and multiple data sources, to create a massive knowledge repository. Businesses can therefore, stay abreast of new regulatory norms, emerging threats, and other possible risks.
Delving a little deeper - inside IBM Watson
Here are the platform’s principal features and key benefits:
- Extended research with domain specificity
- Accelerated discovery
- Enriched interactions
- Improved customer experiences
- Monitoring of system health and disruption estimation
- Recommendations, liabilities assessment, and risk management
- Chatbots, visual recognition, and knowledge management
- Language translations, natural language classifications, speech-to-text-to-speech, with tone analysis
- Insights on personality-focused targeting
It is important to remember that every organisation has its own challenges, goals, and complexities, and a one-size-fits-all model is largely ineffective. While assessing IBM Watson, it would be prudent to consider one's unique features, such as financial capacities, organisational skill-sets, employee engagement challenges, company size, etc.
However, if building a chatbot is high on your priority list, IBM Watson could be the platform for you. It’s bundled with Watson Assistant, a unique step-by-step guide that lets you create the scope, design the assistant (a customised version of Watson) and implement business rules to handle the conversation context. Here is a full tutorial.
