Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, has announced that its contact centre as-a-service offering, Contact Center: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine.
This honour is bestowed upon companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market.
CCSP is a cloud delivery platform purpose built for service providers who leverage it to build, sell and operate contact centre as a service (CCaaS) solutions. Cloud-based contact centre solutions shift the financial burden from crippling capital expenditures needed for legacy technology, to a monthly subscription model that drastically lowers price points and barriers to entry. Contact centres become empowered with the flexibility, agility and scalability conducive to growth, available on an as-needed basis.
“CCSP is a proven commodity for service providers to expand into new markets and create new revenue streams by offering enterprise-grade cloud contact centre solutions at competitive price points,“ said Jacki Tessmer, Vice President of Service Provider and Cloud Strategy, Enghouse Interactive.
“We are honoured by this award,” added Tessmer, “as it validates the demand for our partner’s CCSP based omni-channel CCaaS solutions. The ability to consume contact centre functionality from the cloud, as a service, is a crucial value-add that enhances a company’s internal operations as well as customer satisfaction.”
Enghouse Interactive CCSP[/caption]