Leading contact centre Echo-U has appointed Dave Halford as sales director to aid its strategic business development plans across the UK.
Dave, 53, will work closely with Echo-U’s senior management and marketing teams to generate overall sales growth across the owner-managed contact centre business and will be responsible for securing new clients, with a particular emphasis on the firm’s new southern office.
Bringing with him a wealth of knowledge and expertise, Dave joins Echo-U with a strong sales background. Having spent five years as a consultant providing business development advice to a wide range of BPO providers, Dave has worked with many household names including John Lewis and Ralph Lauren as well as the NHS.
He has previously held senior positions in the UK, South Africa and Romania; with particular experience in the outsourced contact centre arena, and most recently worked at the largest contact centre outsourced provider in Spain.
Dave said: “I was initially drawn to Echo-U due to its great reputation as a people-focused business. Having worked in the industry for a number of years, it is refreshing to see a contact centre with such a great business culture and excellent approach to client management.
“Developing Echo-U South is going to be a great challenge for me to sink my teeth into, whilst also supporting new business development at our head office in Newcastle. The sales cycle in our industry can often be quite lengthy, especially for a new office venture, so I will be working closely with the senior management team at Echo-U to create a realistic timeline and establish the company’s business growth plans for 2018.”