Verizon on CX Today
18 stories · 5 in 2026 · 1 in the last 90 days · 8 sponsored
CX Today coverage mentioning Verizon, newest first. Sponsored work is identified clearly on each story.
Google Cloud and Verizon Double Down on AI-Powered Customer Experience
Google Cloud and Verizon are expanding Gemini Enterprise to automate customer service, strengthen network operations, and scale enterprise AI
Rhys Fisher · 3 min read · 25 Aug 2026
Big CX News from Verizon, NiCE, Anthropic & Sprinklr
The latest news and insights from the world of CX and customer service, including Verizon, NiCE, Anthropic & Sprinklr
Rhys Fisher · 4 min read · 12 Jun 2026
Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs
Verizon CEO Dan Schulman says AI could displace a “large percentage” of customer service work, as enterprises accelerate AI agent adoption.
Nicole Willing · 6 min read · 8 Jun 2026
How to Improve Contact Center Reliability: The Essential CX Service Management, Observability, and Connectivity Guide
Learn how CX operations teams use service management, observability, and connectivity to keep contact centers reliable.
Sean Nolan · 13 min read · 29 Mar 2026
The Must-Read CX Security & Privacy Reports Every Leader Should Know in 2026
Explore the most important CX industry reports for 2026. Turn analyst research into strategic advantage and get your security right.
Thomas Walker · 4 min read · 14 Feb 2026
Stop Service Lag: Explore Event-Driven Orchestration in Telecom and Utilities
Learn how event-driven orchestration is transforming telecom and utilities - from predictive maintenance to AI-driven CX.
Rebekah Carter · 10 min read · 28 Dec 2025
Verizon Vows to Set "a New Standard" for Customer Service, Sets Out Its Plan
Sowmyanarayan Sampath, CEO of Verizon, has outlined the company’s plan to raise the bar for customer service experiences. In a nationwide email to Verizon's ...
Rhys Fisher · 3 min read · 31 Jul 2025
Verizon Teams Up with Google to Give 28,000 Customer Support Reps a "Personal Research Assistant"
Verizon has teamed up with Google to give 28,000 customer support reps a "personal research assistant". The assistant provides Verizon's frontline workers wi...
Floyd March · 3 min read · 9 Apr 2025
Verizon Is Using AI Agents to Improve Customer Experiences. Here's How
AI agents are indisputably the hottest topic in the CX tech space today. The autonomous capabilities of agentic AI are tailor-made for an industry that has b...
Rhys Fisher · 5 min read · 20 Mar 2025
Verizon Launches a Dedicated Customer Experience Organization
Verizon has pledged to build an organization that focuses on creating quality customer and employee experiences, headed by the company’s first-ever Chief Cus...
James Stephen · 2 min read · 9 Feb 2024
Migrating to CCaaS with Genesys: Answering the "Why" and "How"
As the world has grown increasingly digitized, companies have rapidly begun shifting more of their teams, technologies, and processes into the cloud. The “Sa...
Rebekah Carter · 5 min read · 13 Sept 2023
Genesys Introduces Its Approach to Sector-Specific CCaaS Innovation, Talks Insurance
Watch on YouTube. CX Today's Charlie Mitchell hosts Manan Sagar, Global Head of Insurance at Genesys . We discuss Genesys's sector-specific approach to CCaaS...
Charlie Mitchell · 1 min read · 11 Sept 2023
How to Unlock a Complete Picture of Your Customer Experience Performance
It’s no secret that delivering excellent customer experiences has become a priority for virtually every business. In today’s competitive world, 89% of consum...
Rebekah Carter · 6 min read · 10 Aug 2023
What Are Customer Journey Orchestration Platforms?
Customer expectations have evolved drastically in the last few years. Increasingly, today’s customers bank on businesses being able to offer them convenient,...
Rebekah Carter · 6 min read · 7 Aug 2023
How to Build Your Own Conversational AI Tools
Conversational AI (Artificial Intelligence) has changed the world as we know it forever. Offering a new way to empower customers with self-service opportunit...
Rebekah Carter · 5 min read · 3 Aug 2023
Insurance Firms Are Changing, and Genesys Is Thinking Ahead
Some consider customized, vertical-specific CCaaS platforms as the future of cloud contact centers. Yet, the platform is not the magic dust. Instead, it is h...
Charlie Mitchell · 5 min read · 5 Jul 2023
Get Started with Customer Journey Orchestration
The 14th-century literary masterpiece, The Divine Comedy, starts with a journey. "Midway upon the journey of our life I found myself within a forest dark, Fo...
John Flood · 3 min read · 8 Dec 2022
Why Network Matters In Customer Experience
Network speed is the focus when journalists discuss each iteration of wireless communications, from 3G to 4G, then 4G to 5G. As such, the jump often comes th...
Charlie Mitchell · 4 min read · 16 Nov 2022