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Twilio on CX Today

174 pieces · 174 editorial · 0 sponsored · covered since 2021 (1 story)

CX Today coverage mentioning Twilio, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Twilio stories to your CX Today feed.

Editorial coverage

174 pieces · CX Today editorial stories
The Reliability Stories CX Leaders Can’t Afford to Miss
News · Service Operations
The Reliability Stories CX Leaders Can’t Afford to Miss
Rebekah Carter · 3w ago
Your Decision-Making Strategy is Now on a Timer
News · CX Intelligence
Your Decision-Making Strategy is Now on a Timer
Francesca Roche · 3w ago
Salesforce Outage Chaos: The Week Uptime Lost Its Impact
News · Service Operations
Salesforce Outage Chaos: The Week Uptime Lost Its Impact
Rebekah Carter · 4w ago
News · Agent ExperienceEmployee Experience Is the New WFM BattlegroundFrancesca Roche · Sep 28, 2026
NewsTwilio Sees Voice AI Adoption Surge 50%+ Amid Growing CX Buyer CautionFrancesca Roche · Aug 10, 2026
News · Service OperationsGartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The RundownRhys Fisher · May 29, 2026
News · Journey OrchestrationBig CX News from ServiceNow, Five9, Twilio & MicrosoftRhys Fisher · May 8, 2026
NewsTwilio Evolves From CPaaS Origins With Next‑Gen Customer Engagement PlatformFrancesca Roche · May 6, 2026
News · CX IntelligenceCan Twilio's Embeddable Contact Center Break Down Enterprise Silos?Rhys Fisher · Apr 16, 2026
News · CRM & DataBig CX News from Twilio, Salesforce, FCC, and SprinklrFrancesca Roche · Apr 10, 2026
NewsTwilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%Rhys Fisher · Apr 8, 2026
NewsEnterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend EventRob Scott · Feb 9, 2026
News · CX IntelligenceGartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The RundownRhys Fisher · Feb 9, 2026
NewsAI Calling At Scale: What The Genspark-Twilio Deal Signals For CX LeadersRob Wilkinson · Feb 3, 2026
News · CRM & DataTwilio Brings Customer Data Tools to AEG’s Sports and Entertainment OperationsNicole Willing · Jan 21, 2026
NewsEnterprises Double Down on Conversational AI in EMEA to Boost Customer LoyaltyNicole Willing · Nov 17, 2025
NewsTwilio Launches Its Customer Engagement Platform, Promises to Transform Customer Data QualityFrancesca Roche · Oct 21, 2025
NewsCX Day 2025: The State of Customer Experience and Why It’s at a Tipping PointNicole Willing · Oct 7, 2025
News · CX IntelligenceTwilio's New Vision: “To Become the Customer Experience Layer of the Internet”Rhys Fisher · Sep 12, 2025
News · CX IntelligenceTwilio Debuts an MCP Server to Change How Businesses Utilize AI AgentsFloyd March · Apr 25, 2025
News · CX IntelligenceBig CX News from Salesforce, HubSpot, Twilio & ShopifyRhys Fisher · Apr 11, 2025
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
NewsTwilio Brings Attention-Based Routing to Contact CentersRhys Fisher · Apr 8, 2025
News · CX IntelligenceTwilio Disputes Reports of a Data Hack Impacting 848,000 of Its CustomersFloyd March · Apr 4, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
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