TTEC Digital on CX Today
10 stories · 10 in 2026 · 3 in the last 90 days · 8 sponsored
CX Today coverage mentioning TTEC Digital, newest first. Sponsored work is identified clearly on each story.
The EU AI Act Is a CX Problem Now
The EU AI Act , which came into effect on August 2, can seem like a legal or compliance issue, best handled by specialist teams or the people developing AI m...
Nicole Willing · 7 min read · 22 Sept 2026
Hidden AI in the Contact Center: What the EU AI Act Means for CX Leaders
In this CX Today interview, Technology Journalist Nicole Willing speaks with Amit Namjoshi, Executive Director of Technology Consulting at TTEC Digital , abo...
Nicole Willing · 1 min read · 15 Sept 2026
TTEC Digital Lands First Agentforce Contact Center Go-Live
TTEC Digital completes the first live Salesforce Agentforce Contact Center deployment with Compass, showing agentic AI’s CX potential.
Rob Wilkinson · 5 min read · 26 Aug 2026
The Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech Stacks
Why CX data still fails to reach CRM, CDP and RevTech systems and what buyers should ask about integration and revenue intelligence.
Nicole Willing · 9 min read · 24 Jun 2026
Two Lanes, One Outcome: Designing Dual Paths for Humans and AI
In this CX Today interview, Carrie Brough, Director of Strategy and Ops for TTEC Digital EMEA, argues that a single CX model is fast becoming a liability. Br...
Nicole Willing · 1 min read · 28 May 2026
Detect, Decide, Route: A Practical Blueprint for Dual-Lane CX
The CX industry has spent the better part of the last decade building smarter front doors. IVRs that understand intent, chatbots that handle volume, and virt...
Nicole Willing · 8 min read · 21 May 2026
Empathy for Humans, APIs for AI: Why One CX Model No Longer Works
The contact center industry was established on the design principle that good service requires an understanding of human intent, the ability to read emotiona...
Nicole Willing · 6 min read · 14 May 2026
AI Customers Are Here. Is Your Contact Center Ready to Serve Them?
The call came in. Authentication passed. Terms were negotiated. The transaction closed. Then someone asked: Was that human? The answer sent shockwaves throug...
Rob Scott · 6 min read · 10 Feb 2026
The Inversion: When AI Calls the Contact Center - And Why CX Leaders Keep Gasping
Your contact center just concluded a textbook debt negotiation. Professional. Efficient. Zero friction. The agent followed protocol, authenticated the caller...
Rob Scott · 5 min read · 3 Feb 2026
Who's Really Calling? The Rise of AI Customers
For years, the CX industry has obsessed over deploying AI to serve customers better. But a seismic shift is already underway and most contact centers aren'...
Rob Scott · 2 min read · 27 Jan 2026