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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Service Management This Week: The Bills Come In, What's Changing?
Interview · Service Operations
Service Management This Week: The Bills Come In, What's Changing?
Rebekah Carter · 2d ago
Has Salesforce Bought Its Missing Engagement Engine?
Interview · Journey Orchestration
Has Salesforce Bought Its Missing Engagement Engine?
Rhys Fisher · 1w ago
How To Manage an Ecosystem of AI Agents in Your CX Stack
Interview · CX AI
How To Manage an Ecosystem of AI Agents in Your CX Stack
Sean Nolan · 1mo ago
InterviewDreamforce 2026 Roundup: Salesforce Has an ‘Easy Button’ for AI. But CX Leaders Still Face the Hard Decisions.Rob Scott · Sep 22, 2026
InterviewFrom Prebuilt Agents to Vibe Coding: Salesforce’s New CX PlaybookRob Scott · Sep 22, 2026
Interview · CRM & DataCRM's Next Challenge Is Making Customer Context Useful to AI AgentsNicole Willing · Sep 14, 2026
InterviewAvaya’s AI Strategy Warning: CX Vendors Are Splitting FastRhys Fisher · Aug 31, 2026
InterviewThe AI Race Has a Customer Experience ProblemRhys Fisher · Aug 10, 2026
Interview · Revenue TechThe Agentforce Sales Lessons Every Enterprise NeedsFrancesca Roche · Jul 27, 2026
Interview · CRM & DataWhy Salesforce's Headless Contentful Deal Is Bigger Than Content ManagementFrancesca Roche · Jul 10, 2026
Interview · Revenue TechThe End of Separate Sales and Support Journeys?Francesca Roche · Jul 9, 2026
Interview · CRM & DataLegacy CX Platforms Turn to AI-Native Acquisitions as Agent Race Heats UpNicole Willing · Jul 7, 2026
InterviewFrom Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is ChangingNicole Willing · Jun 26, 2026
Interview · CRM & DataSalesforce's $3.6B Fin Grab: Smart Power Move or Integration Gamble?Rhys Fisher · Jun 22, 2026
Interview · CRM & DataSalesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes ShapeNicole Willing · Jun 18, 2026
Interview · CRM & DataSalesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could BackfireRob Wilkinson · Jun 11, 2026
Interview · Revenue TechSalesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage Francesca Roche · Jun 3, 2026
Interview · CRM & DataFrom UI to Headless: Why Natural Language Is Becoming the CX InterfaceFrancesca Roche · May 19, 2026
InterviewIs Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?Rob Wilkinson · May 8, 2026
Interview · CRM & DataSalesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM InterfacesFrancesca Roche · May 7, 2026
InterviewInside Agentforce Contact Center: The New "AI Plus Human" WorkforceRob Wilkinson · Mar 26, 2026
InterviewFrom 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AIRob Wilkinson · Dec 10, 2025
InterviewAI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic EraRebekah Carter · Dec 4, 2025
Interview2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken PromisesFrancesca Roche · Dec 1, 2025
InterviewDeepdesk Introduces Its Travel-Friendly AI Approach For Complex AutomationFrancesca Roche · Dec 1, 2025
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