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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Feature
The End of Per-Seat SaaS: How Microsoft, Salesforce, and Zoom Are Rewriting CX Economics
Rob Wilkinson · 2mo ago
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
Feature
ServiceNow, Salesforce, and Synthflow expose the operational issues behind agentic CX
Rob Wilkinson · 2mo ago
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Feature
The Ultimate Guide to CX AI Pricing: Which Model is Right for Your Contact Center?
Rhys Fisher · 2mo ago
FeatureMost CX Leaders Are Still Buying for the Last AI CycleRob Wilkinson · Jul 7, 2026
Feature · CRM & DataThe Revenue Handoff Problem: Why CX Signals Still Don't Flow Cleanly Into RevTech StacksNicole Willing · Jun 24, 2026
Feature · CRM & DataThe Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience LayerNicole Willing · Apr 30, 2026
Feature · CRM & DataWhy Salesforce's Agentforce Contact Center Won't End the CCaaS-CRM BattleRhys Fisher · Apr 2, 2026
FeatureHuman & AI Workforce Management: The New Staffing CrisisRebekah Carter · Jan 11, 2026
FeatureSalesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic EnterprisesRob Wilkinson · Dec 4, 2025
FeatureIRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service QualityNicole Willing · Nov 25, 2025
Feature · CRM & DataSalesforce Moves to Fix AI’s Biggest CX WeaknessRhys Fisher · Nov 18, 2025
NewsFreshworks Empowers CX Teams with Usable and Uncomplicated AIRhys Fisher · Nov 14, 2025
Feature · CX TrustHow Enterprises Can Fight Ransomware and Defend Customer DataNicole Willing · Nov 13, 2025
NewsZoom Eyes the Small Business CX Market with Bonsai BuyRhys Fisher · Nov 6, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
Interview · CX IntelligenceHow Microsoft’s AI Strategy is Transforming Customer ExperienceRhys Fisher · Oct 30, 2025
Feature · CRM & DataDreamforce 2025: Reflecting on Benioff's AI InsightsFrancesca Roche · Oct 20, 2025
Feature · Revenue TechCisco Introduces the Webex Contact Center for SalesforceFrancesca Roche · Oct 14, 2025
Feature · CRM & DataThe Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrikeFrancesca Roche · Sep 25, 2025
FeatureOpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs FirstFrancesca Roche · Sep 18, 2025
Feature · Service OperationsGenesys and Zoom Quietly Push Customer Service and ITSM Closer TogetherCharlie Mitchell · Sep 15, 2025
FeatureThe Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With ItCharlie Mitchell · Sep 2, 2025
Feature · CRM & DataServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys InvestmentCharlie Mitchell · Aug 21, 2025
Feature · CRM & DataSalesforce Channels Is a Big Step In Converging CRM & UCaaSCharlie Mitchell · Jul 25, 2025
Feature · CRM & DataSalesforce Follows ServiceNow's Lead, Pivots to Building AI Agent EcosystemsCharlie Mitchell · Jul 7, 2025
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