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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Agentforce Becomes Salesforce’s "Fastest Growing Product Ever"
News · CRM & Data
Agentforce Becomes Salesforce’s "Fastest Growing Product Ever"
Francesca Roche · 10mo ago
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Feature
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
Rob Wilkinson · 10mo ago
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Interview
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Rebekah Carter · 10mo ago
News · CX TrustFintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires BackNicole Willing · Dec 3, 2025
ExplainerMore Teams Need Journey Orchestration Governance Before Complexity Takes OverRebekah Carter · Dec 3, 2025
NewsMeta Shows How WhatsApp is Enhancing Customer Interactions to Increase LoyaltyNicole Willing · Dec 1, 2025
Interview2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken PromisesFrancesca Roche · Dec 1, 2025
InterviewDeepdesk Introduces Its Travel-Friendly AI Approach For Complex AutomationFrancesca Roche · Dec 1, 2025
Explainer · Revenue TechSales Automation: How to Cut Admin and Sell MoreSean Nolan · Nov 28, 2025
ExplainerGenerative AI in the Contact Center is Losing its Appeal. Time For an Upgrade?Rebekah Carter · Nov 28, 2025
ExplainerIs AI Consolidation A Good Thing, or Just the Next Threat for CX Leaders to Overcome?Rebekah Carter · Nov 27, 2025
News · CX Trust8x8 Enhances Security and Privacy Portfolio For Secure Customer Data HandlingFrancesca Roche · Nov 27, 2025
Interview · CX IntelligenceThe Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data FoundationsRebekah Carter · Nov 27, 2025
ExplainerAI Reputational Risk: The Threat Most Brands Only Notice After the Damage SpreadsRebekah Carter · Nov 26, 2025
FeatureIRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service QualityNicole Willing · Nov 25, 2025
News · CRM & DataSalesforce Launches Tools to Support Visibility in Large Scale AI DeploymentFrancesca Roche · Nov 24, 2025
InterviewRetail Automation: How AI Powers the Consumer ExperienceRebekah Carter · Nov 24, 2025
Interview · CX IntelligenceAI Hallucinations Start With Dirty Data: Governing Knowledge for RAG AgentsRebekah Carter · Nov 23, 2025
InterviewWhat Is AI Behaviour Monitoring? A Guide for CX LeadersRebekah Carter · Nov 22, 2025
News · CRM & DataBig CX News from Salesforce, Cloudflare, Five9 & UJETRhys Fisher · Nov 21, 2025
News · CRM & DataWill Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?Rhys Fisher · Nov 19, 2025
Feature · CRM & DataSalesforce Moves to Fix AI’s Biggest CX WeaknessRhys Fisher · Nov 18, 2025
ExplainerForget AHT, Cost-Per-Resolution Is Becoming the Metric CFOs Care About MostRebekah Carter · Nov 17, 2025
NewsFreshworks Empowers CX Teams with Usable and Uncomplicated AIRhys Fisher · Nov 14, 2025
Feature · CX TrustHow Enterprises Can Fight Ransomware and Defend Customer DataNicole Willing · Nov 13, 2025
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