the voice of customer experience technology

Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys
News · CRM & Data
Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys
Rhys Fisher · 7mo ago
What Is Customer Data Management? CRM, CDP & Data Strategy Explained for 2026
Guide · CRM & Data
What Is Customer Data Management? CRM, CDP & Data Strategy Explained for 2026
Sophie Wilson · 7mo ago
What Do These Reports Agree On About The Future Of CX and Customer Journey Orchestration?
Explainer · Journey Orchestration
What Do These Reports Agree On About The Future Of CX and Customer Journey Orchestration?
Sophie Wilson · 7mo ago
Explainer · Journey OrchestrationWhat Are The Biggest Customer Engagement Trends 2026 Buyers Can’t Ignore If They Want Happier Customers?Sophie Wilson · Mar 26, 2026
Guide · Journey OrchestrationIs Your Customer Journey Broken? The Enterprise Buyer’s Guide to Customer Journey Orchestration Platforms (2026)Sophie Wilson · Mar 26, 2026
NewsSalesforce Brings Ambient Intelligence to Sales CallsRob Wilkinson · Mar 26, 2026
InterviewInside Agentforce Contact Center: The New "AI Plus Human" WorkforceRob Wilkinson · Mar 26, 2026
News · CRM & DataSalesforce’s Informatica Expands Microsoft Alliance to Streamline Enterprise Data FoundationsNicole Willing · Mar 19, 2026
NewsU.S. Senators Investigate Social Security Agency Customer Service DisruptionNicole Willing · Mar 17, 2026
NewsNVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026Francesca Roche · Mar 17, 2026
NewsSalesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX SpotlightRob Wilkinson · Mar 17, 2026
News · CRM & DataAdecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce DealNicole Willing · Mar 16, 2026
News · CRM & DataBig CX News from Salesforce, Zendesk, NiCE & AWSRhys Fisher · Mar 13, 2026
News · CRM & DataOracle’s CX Growth Lags Despite AI-Powered Cloud SurgeNicole Willing · Mar 11, 2026
NewsFive9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact CenterRhys Fisher · Mar 11, 2026
NewsNvidia Targets Contact Centers with Open-Source AI Agent PlatformRhys Fisher · Mar 11, 2026
NewsEnterprise Connect 2026: Why CX Leaders Are Being Forced to Grow Up About AIRob Scott · Mar 10, 2026
Explainer · Community CXWhat’s Really Powering CX Community Platforms Behind the Scenes? Understand the Tech StackSophie Wilson · Mar 10, 2026
NewsFrom CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center BetRob Wilkinson · Mar 10, 2026
Explainer · Revenue TechPipeline Health Metrics: Your Pipeline Looks Healthy, It Probably Isn’tRebekah Carter · Mar 10, 2026
Explainer · Community CXHow Much Revenue Is Your Company Losing by Ignoring Customer Communities?Sophie Wilson · Mar 8, 2026
Explainer · Revenue TechYour Forecast is Probably Wrong. Predictive Revenue Modelling is How You Fix ItRebekah Carter · Mar 8, 2026
Explainer · Revenue TechWhat Are the Top Sales & Marketing Events in 2026: Your Guide Sean Nolan · Mar 7, 2026
Explainer · Revenue TechYour RevOps Technology Stack Is Leaking Revenue (Here’s the Architecture Fix)Rebekah Carter · Mar 7, 2026
News · CRM & DataBig CX News from Verint, Salesforce, Santander & MastercardRhys Fisher · Mar 6, 2026
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