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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
Salesforce Expands Headless 360 Vision with Contentful Acquisition
News · CRM & Data
Salesforce Expands Headless 360 Vision with Contentful Acquisition
Francesca Roche · 5mo ago
Big CX News from Zoom, Salesforce, Sprinklr & IBM
News · CRM & Data
Big CX News from Zoom, Salesforce, Sprinklr & IBM
Rhys Fisher · 5mo ago
“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers
News · CRM & Data
“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing Sellers
Francesca Roche · 5mo ago
Case StudyInside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster CallsRob Wilkinson · May 28, 2026
NewsSalesforce's AI Agents Are Now Outworking Its Human Support TeamsRhys Fisher · May 28, 2026
ExplainerIs Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?Alex Cole · May 26, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
News · CRM & DataSalesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use CasesNicole Willing · May 22, 2026
News · CRM & DataBT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CXNicole Willing · May 21, 2026
NewsKore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CXRob Wilkinson · May 21, 2026
News · CRM & DataInformatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and DatabricksRhys Fisher · May 21, 2026
News · CRM & DataSalesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”Nicole Willing · May 20, 2026
News · CRM & DataSalesforce and IBM Build Unified Customer Journey Platform for AusNetNicole Willing · May 19, 2026
Interview · CRM & DataFrom UI to Headless: Why Natural Language Is Becoming the CX InterfaceFrancesca Roche · May 19, 2026
Explainer · Revenue TechHow to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them TogetherSean Nolan · May 15, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
Explainer · CRM & DataThe 2026 Headless Market: The Four Enterprise Strategies Reshaping CX SoftwareFrancesca Roche · May 13, 2026
InterviewIs Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?Rob Wilkinson · May 8, 2026
News · CRM & DataFinancial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSINicole Willing · May 7, 2026
Interview · CRM & DataSalesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM InterfacesFrancesca Roche · May 7, 2026
Feature · CRM & DataThe Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience LayerNicole Willing · Apr 30, 2026
News · CRM & DataSalesforce Aims to Close the CX Gap by Letting AI Agents Run OperationsNicole Willing · Apr 30, 2026
News · Revenue TechWhat Liverpool FC's SAS Partnership Tells Us About AI-Powered Fan EngagementSean Nolan · Apr 29, 2026
News · Agent ExperienceThe AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss NarrativesFrancesca Roche · Apr 29, 2026
Explainer · Revenue TechIs Intent Data Driving Growth or Just Expensive GuessworkSean Nolan · Apr 29, 2026
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