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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

All coverage

857 pieces · editorial and sponsored · newest first
How Pets at Home Is Putting the Lead on Connected Pet Care With Salesforce
Case Study · CRM & Data
How Pets at Home Is Putting the Lead on Connected Pet Care With Salesforce
Nicole Willing · Jun 4, 2026
Salesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage 
Interview · Revenue Tech
Salesforce Connections 2026 Predictions: Agentic Marketing Is About to Take Center Stage 
Francesca Roche · Jun 3, 2026
Your Omnichannel Strategy Isn’t Seamless – It’s Resetting the Customer Journey Every Time
Explainer
Your Omnichannel Strategy Isn’t Seamless – It’s Resetting the Customer Journey Every Time
Alex Cole · Jun 3, 2026
SponsoredThe Contact Center AI Gap Nobody in the Boardroom Wants to Talk Aboutwith Salesforce · Jun 3, 2026
SponsoredYour Board Wants ROI in Six Months - Your Contact Center Needs Eighteenwith Salesforce · Jun 3, 2026
News · CRM & DataSalesforce Expands Headless 360 Vision with Contentful AcquisitionFrancesca Roche · Jun 2, 2026
News · CRM & DataBig CX News from Zoom, Salesforce, Sprinklr & IBMRhys Fisher · May 29, 2026
News · CRM & Data“In Sales, We Still Scale” Salesforce Draws the Line on AI Replacing SellersFrancesca Roche · May 29, 2026
Case StudyInside PenFed’s Salesforce Agentforce Deployment: $1.6M Saved And Faster CallsRob Wilkinson · May 28, 2026
NewsSalesforce's AI Agents Are Now Outworking Its Human Support TeamsRhys Fisher · May 28, 2026
ExplainerIs Your Omnichannel Strategy Just Spreading the Same Broken Experience Across More Channels?Alex Cole · May 26, 2026
NewsZoom Is Turning CX Into A Revenue Engine, Should Legacy CCaaS Be WorriedRob Wilkinson · May 25, 2026
News · CRM & DataSalesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use CasesNicole Willing · May 22, 2026
News · CRM & DataBT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CXNicole Willing · May 21, 2026
NewsKore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CXRob Wilkinson · May 21, 2026
News · CRM & DataInformatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and DatabricksRhys Fisher · May 21, 2026
News · CRM & DataSalesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”Nicole Willing · May 20, 2026
News · CRM & DataSalesforce and IBM Build Unified Customer Journey Platform for AusNetNicole Willing · May 19, 2026
Interview · CRM & DataFrom UI to Headless: Why Natural Language Is Becoming the CX InterfaceFrancesca Roche · May 19, 2026
Explainer · Revenue TechHow to Build a Revenue Engine That Aligns Marketing and Sales Instead of Forcing Them TogetherSean Nolan · May 15, 2026
NewsHow CX Leaders Can Build Customer Trust With AI AgentsSophie Wilson · May 14, 2026
Explainer · CRM & DataThe 2026 Headless Market: The Four Enterprise Strategies Reshaping CX SoftwareFrancesca Roche · May 13, 2026
InterviewIs Agentforce Contact Center the Fix for CX Fragmentation, or a New Risk Layer?Rob Wilkinson · May 8, 2026
News · CRM & DataFinancial Services CRM Gets an AI Overhaul across Salesforce, Anthropic and CSINicole Willing · May 7, 2026
Interview · CRM & DataSalesforce’s API‑First Strategy For Headless Is Reframing the Role of CRM InterfacesFrancesca Roche · May 7, 2026
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