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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

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857 pieces · editorial and sponsored · newest first
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
Interview · CRM & Data
Salesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM Showdown
Rebekah Carter · Apr 14, 2025
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Interview · CX Intelligence
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
Rebekah Carter · Apr 11, 2025
Big CX News from Salesforce, HubSpot, Twilio & Shopify
News · CX Intelligence
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Rhys Fisher · Apr 11, 2025
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
News · CRM & DataSalesforce Drops Another Version of Agentforce, This Time Targeting Field ServiceCharlie Mitchell · Apr 9, 2025
News · CRM & DataSalesforce Is "Hiring Aggressively" In Some Areas, But Letting Customer Support Agents GoFloyd March · Apr 7, 2025
NewsSalesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM PushFloyd March · Apr 4, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
News · CRM & Data200+ Contact Centers Implement the CX Cloud from Genesys and SalesforceFloyd March · Apr 3, 2025
Feature · CRM & DataSalesforce on Its New Contact Center Integration Program & the Future of Service CloudCharlie Mitchell · Apr 2, 2025
ExplainerNICE CXone vs. Genesys Cloud: The Ultimate CCaaS BattleRebekah Carter · Mar 31, 2025
InterviewFuture-Ready Agents: Visual Intelligence in Contact Center TrainingRhys Fisher · Mar 31, 2025
NewsSky Cuts Thousands of Contact Center Jobs to "Improve Customer Service"Floyd March · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
Interview · Agent ExperienceIs NICE WFM Still the Gold Standard?Rebekah Carter · Mar 26, 2025
NewsZendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center LandscapeCharlie Mitchell · Mar 26, 2025
News · CRM & DataSalesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to "Every" Enterprise ProcessFloyd March · Mar 26, 2025
InterviewSmarter CX Consulting: AI and Big Data Take Center StageSophie Austen · Mar 25, 2025
News · CRM & DataBig CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICERhys Fisher · Mar 24, 2025
News · CRM & DataSalesforce Resolves 85% of Its Customer Queries with AgentforceFloyd March · Mar 21, 2025
News · CRM & DataServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation ToolsRhys Fisher · Mar 19, 2025
NewsAWS Launches the Next Generation of Amazon Connect, Drops Another Solution with SalesforceCharlie Mitchell · Mar 17, 2025
NewsCisco Announces a Slew of AI Innovations for Its Webex Contact CenterFloyd March · Mar 17, 2025
NewsFive9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable InsightFloyd March · Mar 17, 2025
News · CRM & DataSalesforce Touts a Big ITSM Move Amid ServiceNow's CRM PushFloyd March · Mar 14, 2025
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