ServiceNow and NVIDIA are combining to deliver agentic AI evaluation tools that will help the companies "redefine enterprise intelligence."
The new solutions will assist enterprises with benchmark performance metrics like accuracy and transparency.
In doing so, the tools enable organizations to optimize deployments, forecast outcomes, and ensure secure, ethical, and compliant AI management at scale.
With the first set of agentic AI evaluation tools set to go live in May 2025, the release is another step towards ServiceNow’s goal of becoming the "AI control center" for enterprises.
From there, business leaders may oversee, analyze, and manage AI agents across the entire organization.
In discussing the news, Jon Sigler, EVP of Platform and AI at ServiceNow, explained that for AI agents to drive real business value, "organizations need the utmost confidence in their performance and ROI.
Our work with NVIDIA equips enterprises with the tools to evaluate AI agent performance early, as well as enhance AI agent intelligence and adaptability.
"With clear pre‑deployment visibility and deeper reasoning capabilities, businesses can confidently scale AI agents, fostering a new era of reliable, efficient automation and delivering smarter workflows and stronger outcomes from day one," he summarized," he said.
ServiceNow Integrates with NVIDIA Llama Nemotron
Away from the evaluation tools, the expanded partnership between the two tech firms also includes the integration of NVIDIA Llama Nemotron reasoning models with the ServiceNow Platform.
In a nutshell, the reasoning models provide developers and businesses with a ready-to-use foundation for building advanced AI agents capable of autonomous or collaborative problem-solving.
Optimized for speed and accuracy, the Llama Nemotron models – built on Llama and refined by NVIDIA – offer fast, low-latency reasoning with high inference efficiency.
NVIDIA’s post-training methods also enhance transparency, adaptability, and scalability, making these models well-suited for enterprise AI agent deployment.
By integrating the models with ServiceNow’s enterprise platform, the companies promise to boost AI-powered automation with enhanced reasoning, increased adaptability, and more advanced decision-making capabilities.
