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Salesforce on CX Today

857 pieces · 824 editorial · 33 sponsored · covered since 2022 (82 stories)

CX Today coverage mentioning Salesforce, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Salesforce stories to your CX Today feed.

Editorial coverage

824 pieces · CX Today editorial stories
The Big Salesforce-Google Partnership: A Closer Look
Feature · CRM & Data
The Big Salesforce-Google Partnership: A Closer Look
Charlie Mitchell · 1y ago
Google Debuts Its “Next-Generation” Customer Engagement Suite
News · CRM & Data
Google Debuts Its “Next-Generation” Customer Engagement Suite
Rhys Fisher · 1y ago
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
News
Five9 Confirms Its Second Round of Layoffs in a Year, Affecting 4% of Its Workforce
Charlie Mitchell · 1y ago
Interview · CRM & DataSalesforce Service Cloud vs. ServiceNow Customer Service Management (CSM): The CRM ShowdownRebekah Carter · Apr 14, 2025
Interview · CX IntelligenceServiceNow Workflow Data Fabric: What Is It, & How Does It Work?Rebekah Carter · Apr 11, 2025
News · CX IntelligenceBig CX News from Salesforce, HubSpot, Twilio & ShopifyRhys Fisher · Apr 11, 2025
Interview · CX IntelligenceThe Forrester Wave for CCaaS Platforms 2025: Top TakeawaysRhys Fisher · Apr 11, 2025
News · CRM & DataSalesforce Drops Another Version of Agentforce, This Time Targeting Field ServiceCharlie Mitchell · Apr 9, 2025
News · CRM & DataSalesforce Is "Hiring Aggressively" In Some Areas, But Letting Customer Support Agents GoFloyd March · Apr 7, 2025
NewsSalesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM PushFloyd March · Apr 4, 2025
News · CRM & DataBig CX News from ServiceNow, Genesys, Salesforce, Twilio & ZendeskRhys Fisher · Apr 4, 2025
News · CRM & Data200+ Contact Centers Implement the CX Cloud from Genesys and SalesforceFloyd March · Apr 3, 2025
Feature · CRM & DataSalesforce on Its New Contact Center Integration Program & the Future of Service CloudCharlie Mitchell · Apr 2, 2025
ExplainerNICE CXone vs. Genesys Cloud: The Ultimate CCaaS BattleRebekah Carter · Mar 31, 2025
InterviewFuture-Ready Agents: Visual Intelligence in Contact Center TrainingRhys Fisher · Mar 31, 2025
NewsSky Cuts Thousands of Contact Center Jobs to "Improve Customer Service"Floyd March · Mar 28, 2025
News · CRM & DataThe Forrester Wave for CRM Software 2025: Top TakeawaysRhys Fisher · Mar 27, 2025
Interview · Agent ExperienceIs NICE WFM Still the Gold Standard?Rebekah Carter · Mar 26, 2025
NewsZendesk Debuts a New CCaaS Platform, Wants to “Redefine” the Contact Center LandscapeCharlie Mitchell · Mar 26, 2025
News · CRM & DataSalesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to "Every" Enterprise ProcessFloyd March · Mar 26, 2025
InterviewSmarter CX Consulting: AI and Big Data Take Center StageSophie Austen · Mar 25, 2025
News · CRM & DataBig CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICERhys Fisher · Mar 24, 2025
News · CRM & DataSalesforce Resolves 85% of Its Customer Queries with AgentforceFloyd March · Mar 21, 2025
News · CRM & DataServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation ToolsRhys Fisher · Mar 19, 2025
NewsAWS Launches the Next Generation of Amazon Connect, Drops Another Solution with SalesforceCharlie Mitchell · Mar 17, 2025
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