the voice of customer experience technology

OpenAI on CX Today

102 pieces · 101 editorial · 1 sponsored · covered since 2022 (1 story)

CX Today coverage mentioning OpenAI, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds OpenAI stories to your CX Today feed.

Editorial coverage

101 pieces · CX Today editorial stories
Big CX News from NiCE, OpenAI, Five9, & Microsoft
News · CRM & Data
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Rhys Fisher · 1y ago
"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer Service
News · CX Intelligence
"Totally, Totally Gone": OpenAI CEO Sam Altman Predicts the End of Human Customer Service
Charlie Mitchell · 1y ago
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
News · CRM & Data
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Rhys Fisher · 1y ago
News · CRM & DataBig CX News from SAP, ServiceNow, OpenAI & ZoomRhys Fisher · Jul 25, 2025
News · CX IntelligenceBig CX News from Zoom, OpenAI, Salesforce, and SanasCharlie Mitchell · Jul 11, 2025
News · CRM & DataOpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce ExperiencesCharlie Mitchell · Jul 8, 2025
News · CX IntelligenceBig CX News from Salesforce, Genesys, OpenAI, & MitelRhys Fisher · Jun 27, 2025
News · CX IntelligenceOpenAI Gives Businesses the Tools to Build Their Own Contact Center AI AgentsFloyd March · Jun 24, 2025
News · CX IntelligenceIs ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?Floyd March · Jun 19, 2025
NewsWalmart Gets Ready for Robot Shoppers as Customers Use AI to Shop OnlineFloyd March · May 19, 2025
News · CRM & DataShopify Hints at a Big OpenAI Collaboration and Other Major AI PartnershipsFloyd March · May 13, 2025
News · CRM & DataThe Latest BIG News from Salesforce, OpenAI, NICE, & Five9Charlie Mitchell · May 2, 2025
News · CRM & DataOpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify PartnershipFloyd March · Apr 29, 2025
News · CX IntelligenceObserve.AI Acquires Dubdub.ai, Aims to Pioneer the "Renaissance" of Voice in Customer SupportFloyd March · Mar 25, 2025
NewsVoice Cloning Tech Is Breaking Customer Authentication SystemsKieran Devlin · Nov 29, 2024
NewsT-Mobile & OpenAI Team Up to Build a "First-Ever" AI Engine for Customer ExperienceCharlie Mitchell · Sep 19, 2024
News · CX IntelligenceLook Who’s Talking! Character.AI Launches Two-Way Avatar Conversation FeatureRhys Fisher · Jul 3, 2024
News · CRM & DataBig CX News From OpenAI, Google, Salesforce, and VerintRhys Fisher · Apr 8, 2024
NewsOpenAI Warns Businesses to Phase Out Voice-Based Authentication, Stalls the Release of Its Voice Cloning ToolCharlie Mitchell · Apr 2, 2024
InterviewKlarna Claims Its New AI Assistant Does the Work of 700 Full-Time AgentsRhys Fisher · Feb 29, 2024
NewsEx-Salesforce Co-CEO Launches AI Agent StartupKieran Devlin · Feb 14, 2024
News · CRM & DataSalesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” ModelsCharlie Mitchell · Jan 17, 2024
News · CRM & DataSalesforce Wants to Poach Disgruntled OpenAI EmployeesJames Stephen · Nov 21, 2023
NewsBe My Eyes Deploys ‘First’ GPT-Powered Image Support for Customer ServiceJames Stephen · Nov 20, 2023
NewsThe Latest BIG News from RingCentral, Twilio, OpenAI, & IBMCharlie Mitchell · Nov 10, 2023
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