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OpenAI on CX Today

102 pieces · 101 editorial · 1 sponsored · covered since 2022 (1 story)

CX Today coverage mentioning OpenAI, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds OpenAI stories to your CX Today feed.

All coverage

102 pieces · editorial and sponsored · newest first
PHPocalypse Security Flaws Force Websites Offline to Protect Customers
News · CX Trust
PHPocalypse Security Flaws Force Websites Offline to Protect Customers
Nicole Willing · Oct 22, 2026
Who Controls the Agents? JPMorgan and NVIDIA Tackle AI Security Risks
News · CX Trust
Who Controls the Agents? JPMorgan and NVIDIA Tackle AI Security Risks
Nicole Willing · Oct 17, 2026
AI Agents: OpenAI's Big Bet vs. Gartner's Warning Sign
News · CX AI
AI Agents: OpenAI's Big Bet vs. Gartner's Warning Sign
Sean Nolan · Oct 5, 2026
News · CX TrustAI Agents Raise Fresh Risks for Customer DataNicole Willing · Oct 3, 2026
News · CX TrustWhen AI Agents Ignore “No,” Security Gets RealRhys Fisher · Sep 24, 2026
NewsAI Is Moving Faster Than Customer Operations. That Is the Real CX Challenge.Rob Scott · Sep 17, 2026
NewsRound Up: Why Governing Enterprise AI Has Become a High-Stakes ChallengeLily Jemmett · Sep 17, 2026
NewsAltman, Musk, and Amodei Want an AI Slowdown - But Who Benefits?Sophie Wilson · Sep 15, 2026
News · CX TrustThe Next CX Security Risk May Be the AI Agent You Gave AccessNicole Willing · Sep 10, 2026
News · CX IntelligenceCustomer Intelligence Is Entering Its Action EraFrancesca Roche · Sep 10, 2026
Explainer · Community CXWhat Does the OpenAI Hack Mean for Salesforce and other CRM Communities?Lily Jemmett · Sep 3, 2026
News · CX TrustAnthropic Drops Data Retention Requirement for Mythos and Fable 5.1 After Enterprise PushbackNicole Willing · Sep 2, 2026
News · CX TrustOpenAI's Push on Regulation Could Change How CX Teams Buy and Govern AINicole Willing · Aug 24, 2026
News · CRM & DataBig CX News from Salesforce, Stripe, OpenAI & AnthropicRhys Fisher · Aug 21, 2026
News · CX TrustOpenAI Wants Enterprises to Trust Its Frontier Models With Sensitive Customer DataNicole Willing · Aug 20, 2026
Interview · CRM & DataChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?Francesca Roche · Aug 17, 2026
News · CX TrustGuardrails Won’t Always Stop Customer AI Agents. Is Your Enterprise Ready?Nicole Willing · Aug 13, 2026
News · Service OperationsWhat Elastic and OpenAI's New Partnership Means for CX Service ManagementSean Nolan · Aug 12, 2026
News · CX TrustThe AI Agent Security Risks CX Leaders Need to Address in the Wake of OpenAI and Anthropic HacksNicole Willing · Aug 3, 2026
News · CX TrustSecurity Industry Warns OpenAI-Hugging Face Incident Marks Beginning of the 'Auto-Hacking' EraNicole Willing · Jul 24, 2026
News · CX TrustRogue OpenAI Agent Hacks Hugging Face: Is Your CX Team Prepared for Runaway Autonomous Agents?Nicole Willing · Jul 22, 2026
News · CX TrustOpenAI Launches Presence Amid AI Agent Safety ConcernsFrancesca Roche · Jul 22, 2026
News · Journey OrchestrationWhy PwC and OpenAI Are Betting Big on Agentic Customer ServiceRhys Fisher · Jul 16, 2026
News · CX TrustOpenAI and Microsoft Double Down Cyber Defense as Autonomous Threats AccelerateNicole Willing · Jul 16, 2026
NewsThe Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model PowerRob Wilkinson · Jul 16, 2026
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