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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
News · Agent Experience
Before Acting, Your AI Layoff Needs More Than Cost-Cutting Logic
Francesca Roche · 17h ago
AI Security and Customer Data Risks Feature in Big Tech Results
News · CX Trust
AI Security and Customer Data Risks Feature in Big Tech Results
Nicole Willing · 2d ago
Microsoft’s AI Agents Put CX Accountability on Notice
News · CX AI
Microsoft’s AI Agents Put CX Accountability on Notice
Rob Wilkinson · 4d ago
News · CX TrustWhat ASOS, AI Agents and 400+ Vulnerabilities Reveal About CX RiskNicole Willing · Oct 10, 2026
News · CRM & DataAI Agents Trigger a New Battle for Customer Data ControlNicole Willing · Oct 6, 2026
News · Agent ExperienceWhy Should You Redesign Work Before Restructuring Teams?Francesca Roche · Oct 5, 2026
News · Contact CenterVoice AI Lawsuits Put Contact Centers on BIPA WatchRob Wilkinson · Oct 4, 2026
News · Agent ExperienceWEM Is Entering the Era of Human-AI Workforce OrchestrationFrancesca Roche · Sep 11, 2026
News · Service OperationsBig CX News from RingCentral, NiCE, Microsoft, Uber & MetaRhys Fisher · Jul 31, 2026
News · CX TrustCan Microsoft’s Governance Layer Make Customer Service AI Enterprise-Ready?Francesca Roche · Jul 30, 2026
NewsFrom SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech StackRob Wilkinson · Jul 30, 2026
NewsThe Agentic AI Reality Check: Why Trust and Control Are Eclipsing Model PowerRob Wilkinson · Jul 16, 2026
News · CRM & DataBig CX News from HubSpot, Microsoft, OpenAI & AnthropicRhys Fisher · Jul 10, 2026
News · Revenue TechMicrosoft Just Put Agentic AI Inside Every Sales and Service ConversationAlex Cole · Jul 8, 2026
NewsForget the Model Wars. Vendors Are Now Competing on Enterprise AI DeploymentNicole Willing · Jul 7, 2026
News · CRM & DataBig CX News from Salesforce, HubSpot, Genesys & MicrosoftRhys Fisher · Jul 3, 2026
News · CX TrustMicrosoft Brings Safety to AI-Driven Commerce with New MCP ServerFrancesca Roche · Jun 30, 2026
News · CX TrustAnthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats UpNicole Willing · Jun 3, 2026
NewsDid Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?Rob Wilkinson · May 20, 2026
News · CX TrustVendors Race to Reinvent Cyber Defense for the Agentic AI EraNicole Willing · May 14, 2026
News · Journey OrchestrationBig CX News from ServiceNow, Five9, Twilio & MicrosoftRhys Fisher · May 8, 2026
News · CX TrustMicrosoft Uncovers Cyber Attack Across 26 Countries as Phishing Increasingly Mimics Real Customer JourneysNicole Willing · May 6, 2026
News · CX TrustServiceNow Moves to Govern Every AI Agent in the EnterpriseRhys Fisher · May 6, 2026
NewsMicrosoft and OpenAI Move Beyond Exclusivity in Next Phase of AI PartnershipFrancesca Roche · May 1, 2026
NewsMicrosoft Q3 2026 Earnings: The Autonomous CX Era ArrivesRob Wilkinson · Apr 30, 2026
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