the voice of customer experience technology

Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
News · CRM & Data
Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot
Rhys Fisher · 2y ago
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
News
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Charlie Mitchell · 2y ago
Big CX News from AWS, NICE, & Salesforce
News · CRM & Data
Big CX News from AWS, NICE, & Salesforce
Rhys Fisher · 2y ago
News · CX IntelligenceVodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAIRhys Fisher · May 28, 2024
NewsMicrosoft: Copilot for Service Boosts Customer Satisfaction by 12 PercentCharlie Mitchell · May 10, 2024
News · CRM & DataBig CX News From Salesforce, Microsoft, Zendesk, & VonageRhys Fisher · Apr 19, 2024
News · CRM & DataMicrosoft Dynamics Products Will Cost Up to 16.7% More from OctoberRhys Fisher · Apr 17, 2024
NewsA New U.S. Bill Aims to Increase Interoperability Between Communications PlatformsCharlie Mitchell · Apr 10, 2024
NewsMicrosoft, Google, & Other Major Tech Firms Pledge to Reskill Employees At Risk from AICharlie Mitchell · Apr 4, 2024
News · CX IntelligenceNew York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the LawCharlie Mitchell · Apr 4, 2024
NewsMicrosoft to Release New Contact Center Forecasting, Omnichannel, and Routing CapabilitiesCharlie Mitchell · Mar 21, 2024
NewsBig CX News from Microsoft, Amazon, & WebexCharlie Mitchell · Feb 9, 2024
NewsMicrosoft Copilot for Service and Sales Are Now Generally AvailableCharlie Mitchell · Feb 5, 2024
NewsThe Latest BIG News from Twilio, Vonage, Microsoft, & SalesforceCharlie Mitchell · Feb 2, 2024
News · CRM & DataCRM Bookings Drop at Microsoft, Despite Its Big Copilot PushCharlie Mitchell · Jan 31, 2024
NewsThe Latest BIG News from Microsoft, Twilio, Salesforce, & ZoomCharlie Mitchell · Jan 19, 2024
NewsMicrosoft Gives Copilot to Its Enterprise CCaaS Customers, Whether They Want It or NotCharlie Mitchell · Jan 18, 2024
News · CX IntelligenceVodafone Teams Up with Microsoft to Transform Customer Experiences with GenAIJames Stephen · Jan 16, 2024
News · Agent ExperienceThe Latest BIG News from Twilio, Zendesk, Calabrio, & MicrosoftCharlie Mitchell · Jan 12, 2024
News · Agent ExperienceMicrosoft Builds a Workforce Management Adapter for Its CCaaS PlatformCharlie Mitchell · Jan 11, 2024
NewsThe Latest BIG News from Microsoft, Cisco, NICE, & SalesforceCharlie Mitchell · Nov 17, 2023
NewsMicrosoft Announces Copilot for Service Launch, Introduces a New Copilot StudioCharlie Mitchell · Nov 15, 2023
News · CX IntelligenceAI Innovations Coming to Microsoft Dynamics 365 Customer InsightsJames Stephen · Nov 1, 2023
NewsThe Latest BIG News from Cisco, Microsoft, Zoom, & SAPCharlie Mitchell · Oct 27, 2023
NewsMicrosoft Makes More Contact Center Use Cases for Copilot Generally AvailableCharlie Mitchell · Oct 24, 2023
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