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Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

All coverage

378 pieces · editorial and sponsored · newest first
Is Microsoft's OpenAI Bet Putting Your AI Contract at Risk?
Explainer
Is Microsoft's OpenAI Bet Putting Your AI Contract at Risk?
Thomas Walker · Jun 3, 2026
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
News · CX Trust
Anthropic Opens Project Glasswing to 150 More Partners as the AI Cybersecurity Arms Race Heats Up
Nicole Willing · Jun 3, 2026
How to Build a Real-Time Customer Data Layer That Reflects Behaviour, Not History
Explainer · CRM & Data
How to Build a Real-Time Customer Data Layer That Reflects Behaviour, Not History
Sophie Wilson · May 21, 2026
NewsDid Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?Rob Wilkinson · May 20, 2026
News · CX TrustVendors Race to Reinvent Cyber Defense for the Agentic AI EraNicole Willing · May 14, 2026
Explainer · Community CXWhy Are Your Most Valuable Customers Engaging Everywhere Except Your Community Platform?Sophie Wilson · May 11, 2026
News · Journey OrchestrationBig CX News from ServiceNow, Five9, Twilio & MicrosoftRhys Fisher · May 8, 2026
News · CX TrustMicrosoft Uncovers Cyber Attack Across 26 Countries as Phishing Increasingly Mimics Real Customer JourneysNicole Willing · May 6, 2026
News · CX TrustServiceNow Moves to Govern Every AI Agent in the EnterpriseRhys Fisher · May 6, 2026
Explainer · Community CXYour Customer Community Isn’t Driving Loyalty - It’s Quietly Concentrating Influence in the Wrong HandsSophie Wilson · May 4, 2026
Explainer · Community CXWhy Your Customer Community Should Replace Support TicketsSophie Wilson · May 4, 2026
NewsMicrosoft and OpenAI Move Beyond Exclusivity in Next Phase of AI PartnershipFrancesca Roche · May 1, 2026
NewsMicrosoft Q3 2026 Earnings: The Autonomous CX Era ArrivesRob Wilkinson · Apr 30, 2026
NewsMicrosoft Confirms the Per-Seat Model Is Losing Ground in Customer ServiceRhys Fisher · Apr 30, 2026
NewsForrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?Rob Wilkinson · Apr 29, 2026
NewsMicrosoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact CenterAlex Cole · Apr 28, 2026
News · Journey OrchestrationMicrosoft Deploys Three AI Agents to Automate Contact Center OperationsRhys Fisher · Apr 28, 2026
News · Revenue TechMicrosoft Expands AI Capabilities Across Sales and Customer ExperienceFrancesca Roche · Apr 28, 2026
NewsYou Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At OnceRob Wilkinson · Apr 28, 2026
Explainer · CRM & DataComposable CX Will Replace Monolithic CRM PlatformsSophie Wilson · Apr 28, 2026
Explainer · CX IntelligenceWhich Customer Analytics & Intelligence Events Matter Most in 2026?Alex Cole · Apr 23, 2026
Explainer · CX IntelligenceHow to Design a Modern Customer Analytics Stack That Drives ActionAlex Cole · Apr 21, 2026
Explainer · CRM & DataWhy Identity Resolution Is the Hardest Problem in CX TodaySophie Wilson · Apr 21, 2026
News · CX TrustMicrosoft Warns CX Leaders Agentic AI Demands a New Approach to SecurityNicole Willing · Apr 17, 2026
Explainer · Journey OrchestrationWhy Personalization Is Driving Fatigue Instead of EngagementSophie Wilson · Apr 13, 2026
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