the voice of customer experience technology

Microsoft on CX Today

378 pieces · 371 editorial · 7 sponsored · covered since 2019 (1 story)

CX Today coverage mentioning Microsoft, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Microsoft stories to your CX Today feed.

Editorial coverage

371 pieces · CX Today editorial stories
The Limitations of Agentic AI: Why AI is Cracking at the Edges
Explainer
The Limitations of Agentic AI: Why AI is Cracking at the Edges
Rebekah Carter · 9mo ago
Why Owned Customer Communities Matter More Than Rented Reach
Explainer · Community CX
Why Owned Customer Communities Matter More Than Rented Reach
Rebekah Carter · 9mo ago
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
Explainer
Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale
Rebekah Carter · 9mo ago
Explainer · CX TrustThe AI Transparency Crisis Putting CX, Compliance, and Trust at RiskRebekah Carter · Dec 30, 2025
Explainer · Revenue TechThe 5 Superpowers of the Modern Copilot for SalesSean Nolan · Dec 27, 2025
Explainer · CRM & DataMicrosoft vs. Salesforce: How Do They Compare on CRM?Rebekah Carter · Aug 7, 2025
Explainer · Service OperationsMicrosoft vs. Zoom: The Ultimate Enterprise Communications ShowdownRebekah Carter · Jun 5, 2025
ExplainerA ChatGPT-Powered Voicebot Demo and Conversation with the Microsoft EngineerCharlie Mitchell · Feb 16, 2023
Explainer · CX IntelligenceTop 8 Business Intelligence ToolsCX Today Team · Jul 28, 2022
ExplainerWhat Is Voice Biometrics, and How Can It Improve CX?CX Today Team · Jun 28, 2022
Explainer · CRM & DataMost Innovative CRM Vendors to Watch in 2022 Rebekah Carter · Jun 3, 2022
Explainer · CRM & DataSalesforce Customer 360 vs Dynamics 365  Rebekah Carter · Mar 12, 2022
Page 2 of 2 · 26–37 of 37