the voice of customer experience technology

Genesys on CX Today

233 pieces · 221 editorial · 12 sponsored · covered since 2019 (3 stories)

CX Today coverage mentioning Genesys, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Genesys stories to your CX Today feed.

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233 pieces · editorial and sponsored · newest first
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
News
Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform
Rhys Fisher · Oct 10, 2024
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering
News · CRM & Data
Genesys and Salesforce Expand the Availability of Their Unified CCaaS-CRM Offering
Charlie Mitchell · Sep 16, 2024
Genesys Is Reportedly Set to Become an IPO Next Year: So What?
Feature
Genesys Is Reportedly Set to Become an IPO Next Year: So What?
Charlie Mitchell · Sep 16, 2024
News · CRM & DataEarly Users React to the Genesys and Salesforce Unified CCaaS-CRM SolutionCharlie Mitchell · Sep 2, 2024
InterviewAuto Trader: Lessons in Integrating a New CCaaS PlatformRhys Fisher · Aug 15, 2024
InterviewAgent Assist: Use Cases, Benefits, & ProvidersCharlie Mitchell · Jul 24, 2024
InterviewThe Forrester Wave for Customer Journey Orchestration Platforms 2024: Top TakeawaysCharlie Mitchell · Jun 20, 2024
News · CRM & DataBig CX News from NICE, Genesys, Pega, & SanasRhys Fisher · Jun 14, 2024
InterviewThe Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)Charlie Mitchell · Jun 13, 2024
NewsGenesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS GrowthCharlie Mitchell · Jun 12, 2024
Feature · CRM & DataGenesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM ConvergenceCharlie Mitchell · May 24, 2024
NewsBig CX News from NICE,Genesys, Avaya & VonageRhys Fisher · May 17, 2024
NewsBig CX News - The Latest on the Salesforce-Informatica Fallout, Avaya-Edify Acquisition, & MoreCharlie Mitchell · May 16, 2024
NewsGenesys Releases an Agent Copilot, Teases a Next-Gen Virtual AgentCharlie Mitchell · May 15, 2024
NewsGenesys Adds New Native Journey Management Capabilities to Its CCaaS PlatformRhys Fisher · May 14, 2024
NewsGartner Peer Insights “Voice of the Customer” for CCaaS 2024Charlie Mitchell · May 14, 2024
News · CRM & DataBig CX News from Avaya, Sprinklr, Genesys, and GoogleRhys Fisher · May 10, 2024
News · CRM & DataGenesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSMCharlie Mitchell · May 7, 2024
NewsGenesys and Salesforce Start to Onboard Customers for Their Joint CX PlatformCharlie Mitchell · Mar 21, 2024
NewsGenesys Layoffs Update: Less Than 1% of Employees Will Be ImpactedCharlie Mitchell · Feb 12, 2024
Interview · CX IntelligenceThe Best Customer Experience Analytics Tools for 2024Rebekah Carter · Feb 9, 2024
NewsGenesys on Radarr Acquisition: AI & Journey Orchestration Are the Future of Contact CentersCharlie Mitchell · Jan 29, 2024
NewsThe Latest BIG News from Genesys, Salesforce, & PegasystemsCharlie Mitchell · Jan 26, 2024
InterviewContact Center Generative AI: Use Cases, Risks, & PredictionsCharlie Mitchell · Jan 25, 2024
NewsGenesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”Charlie Mitchell · Jan 22, 2024
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