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Gartner on CX Today

147 pieces · 146 editorial · 1 sponsored · covered since 2022 (15 stories)

CX Today coverage mentioning Gartner, newest first. Sponsored stories are identified separately from editorial coverage.

Following adds Gartner stories to your CX Today feed.

Editorial coverage

146 pieces · CX Today editorial stories
Muse Shows Why AI May Grow the Contact Center Again
News · Contact Center
Muse Shows Why AI May Grow the Contact Center Again
Rob Wilkinson · 2w ago
AI Agents: OpenAI's Big Bet vs. Gartner's Warning Sign
News · CX AI
AI Agents: OpenAI's Big Bet vs. Gartner's Warning Sign
Sean Nolan · 4w ago
Gartner Warns CX AI Budgets Are Surging
News
Gartner Warns CX AI Budgets Are Surging
Rob Wilkinson · 2mo ago
NewsTTEC Digital Lands First Agentforce Contact Center Go-LiveRob Wilkinson · Aug 26, 2026
NewsAmazon’s Q2 Earnings Expose the Hidden AI Cost Crisis Crippling Enterprise CXRob Wilkinson · Aug 3, 2026
NewsFrom SaaS to Agents-as-a-Service: Microsoft’s Aims to Redefine the CX Tech StackRob Wilkinson · Jul 30, 2026
NewsHubSpot Takes Aim at AI Agent SprawlRob Wilkinson · Jul 27, 2026
News · CX IntelligenceBig CX News from Gartner, Genesys, Sprinklr & IBMRhys Fisher · Jul 17, 2026
News · Revenue TechGartner Data: 49% of U.S. Consumers Say AI Has Made Content Quality WorseSean Nolan · Jun 10, 2026
News · Service OperationsGartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The RundownRhys Fisher · May 29, 2026
NewsKore.ai Makes Its Third Wave Play, Multi-Agent Orchestration For CXRob Wilkinson · May 21, 2026
News · Revenue Tech69% of Buyers Rely on Reps to Validate AI - The Paradoxical State of Sales TechnologySean Nolan · May 21, 2026
News · Agent ExperienceThe AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss NarrativesFrancesca Roche · Apr 29, 2026
NewsGartner Warns Enterprises Against Cutting Support Teams to Fund AIFrancesca Roche · Apr 3, 2026
News · CX IntelligenceGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The RundownRhys Fisher · Mar 13, 2026
News · CX IntelligenceGartner Magic Quadrant for Customer Data Platforms (CDPs) 2026: The RundownRhys Fisher · Feb 9, 2026
News · Revenue TechMarketers Face Higher Expectations Across Search and AI Tools, Gartner FindsFrancesca Roche · Jan 21, 2026
News · CX TrustBig CX News from Amazon, Zoom, Gartner & ZendeskRhys Fisher · Nov 7, 2025
News · CRM & DataGartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The RundownRhys Fisher · Nov 3, 2025
NewsGartner Reveals Top Tech Trends For 2026Francesca Roche · Oct 22, 2025
News · Service Operations77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds GartnerFrancesca Roche · Oct 9, 2025
NewsHave Some Empathy: Why Hybrid CX Is the Future (For Now)Daniel Flatt · Sep 24, 2025
News · CX IntelligenceGartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028Nicole Willing · Sep 18, 2025
NewsVodafone's New “Just Ask Once” Feature Is a Step Toward Single-Channel Customer ServiceRhys Fisher · Jul 24, 2025
NewsGartner Drops the Term “CXaaS” After Industry PushbackCharlie Mitchell · Jul 16, 2025
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