Databricks on CX Today
6 stories · 4 in 2026 · 2 in the last 90 days · 0 sponsored
CX Today coverage mentioning Databricks, newest first. Sponsored work is identified clearly on each story.
Context Decay Could Be Your AI’s Weakest Link
Learn why enterprise AI needs current business context to make reliable decisions across customer service and operations.
Francesca Roche · 2 min read · 6 Aug 2026
Databricks CustomerLake Puts Customer Data Governance Back on the Banking CX Agenda
Is Databricks CustomerLake governed enough for banking and financial institutions? Here's what you need to know.
Rebekah Carter · 15 min read · 21 Jul 2026
Databricks Signals a New Era for CDPs By Launching CustomerLake
Databricks enters marketing software with CustomerLake, an AI-native CDP designed to unify fragmented data and personalize CX.
Francesca Roche · 5 min read · 17 Jun 2026
Informatica from Salesforce Goes Headless Across Google Cloud, Snowflake, and Databricks
Informatica's headless integrations with Google Cloud, Snowflake, and Databricks bring governed customer data into AI agent workflows.
Rhys Fisher · 3 min read · 21 May 2026
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Talkdesk has announced its new AI enhancement for Talkdesk Copilot to strengthen its CX platform. The cloud-based contact center revealed that its new agenti...
Francesca Roche · 3 min read · 22 Oct 2025
Databricks Introduces Data Lakehouse for Retail
Databricks has announced its first industry-specific data lakehouse for retail. The new solution enables teams to work with a centralised data and AI platfor...
Sandra Radlovački · 1 min read · 20 Jan 2022