Capgemini on CX Today
9 stories · 7 in 2026 · 0 in the last 90 days · 0 sponsored
CX Today coverage mentioning Capgemini, newest first. Sponsored work is identified clearly on each story.
Big CX News from Salesforce, Cisco, NiCE & Afiniti
The latest news and insights from the world of CX and customer service, including Salesforce, Cisco, NiCE & Afiniti
Rhys Fisher · 4 min read · 5 Jun 2026
Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal
HMRC has confirmed a multi-year contract with Capgemini, NiCE, and Route 101 to replace legacy infrastructure with NiCE CXone.
Rhys Fisher · 3 min read · 3 Jun 2026
NiCE's $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?
COMMfusion's Blair Pleasant breaks down the NiCE HMRC CCaaS deal, covering hyperscalers, the Capgemini factor, and the 8-year contract.
Rhys Fisher · 1 min read · 11 May 2026
What NiCE's $670M HMRC Deal Really Tells Us About Enterprise CCaaS
The $670M HMRC contract reveals why enterprise CCaaS procurement keeps coming down to NiCE and Genesys — and where hyperscalers fall short.
Rhys Fisher · 8 min read · 11 May 2026
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
OpenAI Frontier Alliances with BCG, McKinsey, Accenture, and Capgemini signal scaled agentic AI, and CX leaders must set guardrails early.
Rob Wilkinson · 4 min read · 24 Feb 2026
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
How rising AI infrastructure and inference costs could threaten enterprise CX adoption and what buyers must do to prepare.
Nicole Willing · 6 min read · 30 Jan 2026
Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty
Capgemini has released its 2026 Consumer Report , detailing how consumer value has now shifted toward fairness, transparency, and emotional connection. The t...
Francesca Roche · 5 min read · 6 Jan 2026
The Top Data Analytics Service Providers Powering Smart CX
Data used to be something teams checked from time to time. Now it’s something they move forward with, thanks to the top data analytics service providers, and...
Rebekah Carter · 15 min read · 25 Jul 2025
Gartner Magic Quadrant for Digital Experience Services 2024: The Rundown
Deloitte leads a packed field in the 2024 Gartner Magic Quadrant for Digital Experience Services. In the top-right quadrant, it's joined by Accenture, Dentsu...
Floyd March · 6 min read · 28 Jan 2025