CallMiner on CX Today
42 stories · 10 in 2026 · 4 in the last 90 days · 21 sponsored
CX Today coverage mentioning CallMiner, newest first. Sponsored work is identified clearly on each story.
Can CallMiner Eureka Turn Conversations Into CX Action?
Can CallMiner Eureka turn every customer conversation into CX action? A buyer review of its AI analytics, QA, coaching, and automation.
Alex Cole · 10 min read · 11 Aug 2026
The CX AI Risk Most Teams Still Cannot See
Gartner, CallMiner, and ServiceNow reveal why CX leaders need a stronger operating model for AI agents, customer automation, and AI risk.
Rob Wilkinson · 5 min read · 28 Jul 2026
How to Optimize AI Bots Using Real Customer Conversations
For many organizations, getting an AI bot live is a milestone, but sustaining its performance is where the real work begins. Bots built on static assumptions...
Francesca Roche · 4 min read · 14 Jul 2026
The Hidden Risks of Rushing into Customer Automation
The pressure to automate is outpacing organizational readiness. As enterprises race to deploy AI-powered bots and virtual agents, automation can quietly erod...
Francesca Roche · 4 min read · 7 Jul 2026
The End of 'Hold Please': How AI Guidance Is Fixing the Contact Center's Biggest CX Failure
Rob Scott meets up with Jonathan 'JR' Ranger, CCO at CallMiner , on the floor of CCW Vegas 2026 to talk through the company's newly announced Real-Time AI Gu...
Rob Scott · 1 min read · 24 Jun 2026
CallMiner Puts Human Oversight at the Heart of Real-Time AI Guidance
CallMiner launches agent-initiated AI guidance at CCW Las Vegas, bringing context-aware, transparent support to contact center interactions.
Francesca Roche · 3 min read · 22 Jun 2026
Why Enter the CX Awards in 2026? The Market Demands Proof.
The market demands proof, not promises. Complete your CX Awards registration today to showcase your customer experience excellence to buyers.
Rob Scott · 3 min read · 18 Jun 2026
How to Design a Modern Customer Analytics Stack That Drives Action
Real talk: you can spend a fortune on dashboards, pipelines, and “real-time” everything… and still have a CX org that reacts slowly, argues about the numbers...
Alex Cole · 8 min read · 21 Apr 2026
What Do Customer Analytics & Intelligence Reports Say in 2026? The CX Benchmarks That Actually Matter
The key CX analytics reports shaping 2026: VoC benchmarks, sentiment and effort trends, QA coverage, containment quality and cost-to-serve.
Alex Cole · 10 min read · 31 Mar 2026
Enterprise Connect 2026: Why Vegas is the CX Decision-Maker's Must-Attend Event
Enterprise Connect 2026 brings 80+ CX vendors to Las Vegas March 10-12. From AI ROI proof to agent burnout solutions, discover why this is the decision point for customer experience leaders.
Rob Scott · 3 min read · 9 Feb 2026
Most Organizations Lack Effective Risk Controls For AI
Most companies are rolling out AI in their customer service operations without governance structures, potentially opening themselves up to security risks. A ...
Nicole Willing · 3 min read · 24 Sept 2025
Top Conversational Intelligence Vendors: AI-Driven Insights for Smarter Enterprises
Conversations aren’t just touchpoints, they’re valuable insights into your customers, how your business runs, and what you need to improve. The top conversat...
Rebekah Carter · 14 min read · 21 Jul 2025
The CX Awards 2025 Winners Announcement
Agentic AI, technology convergence, new pricing models… many trends are sweeping across the customer experience space. The most visionary vendors understand ...
Charlie Mitchell · 7 min read · 10 Jul 2025
Enterprise Connect 2024: News You Might Have Missed
Billed as an event to help keep leaders at the “forefront of the enterprise IT industry,” Enterprise Connect 2024 certainly delivered. Hosted in the Gaylord ...
Rhys Fisher · 5 min read · 28 Mar 2024
Conversational Intelligence: Use Cases, Success Stories, & Predictions
Conversational intelligence solutions transcribe customer conversations and spotlight insights that allow businesses to improve products, services, and custo...
Charlie Mitchell · 8 min read · 20 Mar 2024
CallMiner Integrates Zoom Meetings for Improved Customer Insights
CallMiner has added a new Zoom Meetings integration to provide companies with enhanced customer insights and revenue opportunities. Describing itself as the ...
James Stephen · 3 min read · 21 Apr 2023
The Top CX Compliance Vendors for 2023
Compliance has always been a critical concern for brands serving customers in a variety of industries and landscapes. As companies continue to collect huge a...
Rebekah Carter · 12 min read · 20 Mar 2023
3 Customer Experience Trends That Will Make Their Mark in 2023
“Mobile phones will absolutely never replace the wired telephone.” In 1981, Marty Cooper, inventor of the mobile phone, made this statement without an inklin...
Charlie Mitchell · 5 min read · 7 Dec 2022
Zoom Announces Several Partnerships to Strengthen Its CCaaS Platform
Zoomtopia 2022 presented Zoom with the ideal platform to reaffirm its intent in the CCaaS space and showcase many exciting innovations . The new Zoom Kiosk a...
Charlie Mitchell · 4 min read · 14 Nov 2022
Weathering the “Perfect Storm” In Retail
Another frantic festive period is upon us, and no sector will be hit as hard as retail. Indeed, many customers, stretched by the cost-of-living crisis, have ...
Charlie Mitchell · 5 min read · 11 Nov 2022
The State of CX: More Investment, But Delivery Challenges Remain
Watch on YouTube . CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner . In this session, we consider the current state of CX, di...
Charlie Mitchell · 1 min read · 9 Nov 2022
Turning Contact Centre Agents into Super-Agents
Going from good to great is never easy. But, if an individual has a mix of talent and drive, there’s always a way. Whether striving to reach personal goals o...
John Flood · 3 min read · 25 Oct 2022
Conversational Analytics: Trends, Use Cases, and Predictions
To thrive in today’s customer-focused landscape, many businesses are attempting to get closer to customers, understand their preferences, and uncover their n...
Rebekah Carter · 15 min read · 20 Oct 2022
Solving the CX Puzzle: The Role of Employee Experience and AI
In times of the Great Resignation, ‘quiet quitting’, burnout and other challenges impacting the workplace, it’s essential for organisations to look at ways t...
Sandra Radlovački · 4 min read · 22 Sept 2022
Solving the CX Puzzle: Make Way for Customer Data
The role of data in today’s customer experience (CX) landscape has become increasingly important, granting a competitive advantage to organisations in every ...
Sandra Radlovački · 5 min read · 15 Sept 2022
CallMiner Appoints New Chief Revenue Officer
CallMiner has announced that Benedetto A. Miele has joined the company as Chief Revenue Officer. Miele will focus on expanding CallMiner’s share of the conve...
Sandra Radlovački · 1 min read · 15 Jul 2022
BIG CX NEWS from Amazon, Zoom, and CX Today
Welcome to our round-up of the top news in the CX space over the last seven days. Amazon Turbocharges Its CCaaS Solution Amazon has embedded an automated cha...
Sandra Radlovački · 2 min read · 24 Jun 2022
How Is AI Revolutionising Customer Experience?
Similar to the emergence of the internet in the 1990s, AI has breathed a new life into how companies engage and communicate with their customers. We’re only ...
Sandra Radlovački · 4 min read · 23 Jun 2022
CallMiner Strengthens Its Workforce Intelligence Capabilities
CallMiner has announced a new set of workforce intelligence capabilities for improved contact centre performance. The new set of workforce intelligence capab...
Sandra Radlovački · 2 min read · 21 Jun 2022
Listen Closely: Strengthening Brand Loyalty with Conversation Intelligence
According to Gartner , only 14% of organisations have managed to achieve a 360-degree view of the customer. With customer experience being one of the top pri...
Sandra Radlovački · 4 min read · 11 May 2022
The Secret to Retaining Employees
Over the past two years, employers have faced a challenging talent market. Many employees, particularly those in the customer service space, have decided tha...
Sandra Radlovački · 4 min read · 31 Mar 2022
Most Innovative Cloud CX Vendors to Watch in 2022
As cloud technology continues to take the world by storm, countless CX vendors are beginning to invest more into a flexible future. Many of the top contact c...
Rebekah Carter · 5 min read · 23 Feb 2022
Top Speech Analytics Providers for 2022
With so many important nuances and insights hidden behind the voice of your customers and employees, speech analytics tools are rapidly becoming a must-have ...
Rebekah Carter · 4 min read · 4 Feb 2022
CallMiner: Contact Centre Predictions for 2022
2021 was another extraordinary year, and now being a month into 2022, people have started to firm up their direction and goals for the year in terms of work,...
Sandra Radlovački · 4 min read · 31 Jan 2022
CallMiner: Conversation Analytics Platform & Fall Release News
Watch on YouTube . In this session we discuss the following: An introduction to CallMiner's conversation analytics platform The top key updates that were inc...
Carly Read · 1 min read · 2 Nov 2021
CallMiner’s Edge for In-the-Moment Agent Guidance
When a CX agent is live on a call or in a text chat with a customer, their attention needs to be fixed on the interaction itself. Augmenting that interaction...
Maya Middlemiss · 3 min read · 11 Oct 2021
CallMiner: Revolutionising Emotion in the Contact Centre
Customer experience has always been about levelling up happiness and satisfaction - but these emotions are often difficult to measure and model at scale. Tod...
Maya Middlemiss · 3 min read · 24 Sept 2021
CallMiner: The Evolution of Conversation Analytics
It’s an understatement to say that technology has advanced dramatically over the past nearly two decades. For CallMiner, that change has been rooted in the s...
Maya Middlemiss · 4 min read · 5 Aug 2021
CallMiner's Eureka Platform and Managing Cross-Channel Conversations
Watch on YouTube . In this session we discuss the following: Introduction to the CallMiner Eureka Platform The key is to managing customer conversations acro...
Carly Read · 1 min read · 7 Jun 2021
CallMiner: Ways Analytics Help the WFH Supervisor
Humanity as we know it has been forced to adapt to the so-called new normal during the COVID-19 pandemic. Notably, consumers have fundamentally changed how t...
Carly Read · 7 min read · 27 Apr 2021
CallMiner: The Power of Vulnerability
COVID-19 has had a devastating impact on the global economy, just as much as it has on individuals. Nations have been pushed into recessions that could take ...
Carly Read · 6 min read · 23 Mar 2021
CallMiner: Adopting AI to Help Humans Become More Humane
If a business wants to succeed, it must provide the highest possible level of CX. But it isn’t possible for companies to use human agents alone to achieve th...
Carly Read · 6 min read · 17 Feb 2021