Leading /unified-communications/ucaas platform CoreDial is known for it's empowering services which help over 800 partners to deliver cloud-based communication to evolving companies. Recently, CoreDial revealed the release of their brand-new contact centre platform, "CoreNexa" - a hosted service for channel partners. This new solution integrates naturally into the standard CoreDial environment, ensuring that channel partners can provide the fullest selection of customer engagement services for the CX-focused marketplace.
CoreNexa is also available as an over-the-top service that works regardless of the existing communication platform in your stack. This platform-agnostic approach means that channel partners will be able to expand their market base by targeting customers outside of the CoreDial environment.
What to Expect from CoreNexa
Since one size certainly doesn't fit all in the modern contact centre environment, the CoreNexa platform is fully adjustable according to the needs of the business in question. Additionally, CoreDial also provides a Professional Services team for partner success, which aims to offer deep-dive support throughout the process of deployment and delivery. The extensive support network means that Contact Center solutions can be provisioned and deployed quickly - often within 24 hours.
All of CoreDial's UCaaS offerings, including the new CoreNexa Contact Centre, are available in a private-label model that can be branded according to the needs of the customer. The platform is primarily intended for smaller and mid-size businesses, with seat options between 25 and 500 users. However, CoreNexa can also scale to larger enterprise customers if necessary.
Currently, the CoreNexa contact centre platform supports thousands of organisations searching for a way to better serve their customers. As customer experience becomes increasingly essential for differentiation, the CoreNexa Contact Centre is intended to solve major user problems, with configurable ACD routing, real-time reporting, customisable agent desktops, and self-service IVR.
Alan Rihm[/caption]