Contact Centre Solutions, Call Centre Solutions - from small, informal, internal-only operations to large, blended call centres working globally, most companies need some form of contact centre. It might just be for an internal IT helpdesk, it might be to take large volumes of incoming orders from a recent television advertising campaign, it might be to make outbound calls to existing clients - in all cases, it's a contact centre.
Most telephone systems have some form of call centre capability, either built-in or available to be switched on or licenced; some vendors are known for their impressive CC capabilities - we'll cover a range of the best Contact Centre Solutions throughout the month of September.
We'll discuss what they are, what they do, the features available and cover some of the terminology used. If you're in the market for a new contact centre, or need to upgrade what you already have, this is the series you'll want to read.
You can expect to see Contact Centre reviews, Buyer's Guides, Information and Blog Pieces as part of the series.
Also, in a first for UC Today - we will present a Panel Session Webinar with some of the top people in the industry; the first of our 'UC Today Insights' videos/webinars - you can watch this at your leisure and take information from the guests answers and the slide deck which will be specially prepared for the event.
Just some of the articles we are planning to publish include: