If you’ve ever tried to bolt a secure payment flow onto a contact center, you already know the pain of long vendor onboarding cycles, heavy compliance requirements, voice rerouting, provisioning phone numbers and months of waiting before anyone can even test anything.
Add to that the complexity of meeting Payment Card Industry Data Security Standard (PCI DSS) standards, and it can feel overwhelming. But it doesn’t have to be that way.
SequenceShift takes what is normally a slow, expensive, compliance-laden task and turns it into something you can set up yourself quickly, cleanly and without involving a sales team or a weeks-long proof of concept.
The process is simple by design. “We're disrupting the PCI compliance market for the contact center,” said Dan Bloy, Regional Director at SequenceShift.
Self-Service Deployment Made Easy
From day one, SequenceShift built its product to fit naturally into Amazon Connect to secure payments. There’s no voice rerouting through third parties to worry about, no special telco configuration and no waiting around for someone to provision infrastructure. It simply plugs in and you’re ready to take customer payment details over the phone.
SequenceShift’s solution integrates with Amazon Connect via API, which allows it to be deployed in under an hour.” As Dmitri Muntean, Managing Director, at SequenceShift, put it:
“From our side, it's pure SaaS. We don't see a phone call; we don't see the voice traffic. We don't need to issue phone numbers or anything like that. That’s unlike our competitors, where they have to route the actual voice call through their system one way or another, which is usually at least four to six weeks of setup time, just to get started.”
Vendors tend to charge for this setup, which is another differentiator. “We don't charge for proof of concept, so customers can just go in and set up everything by themselves,” Muntean said.
SequenceShift is designed to be fast and straightforward so that teams can get hands-on in taking secure IVR payments without the usual friction.
"The product was originally designed as something we would like to use ourselves. Because a lot of times, you would like to evaluate the product without talking to a salesperson or committing to anything,” Muntean said.
This focus on simplicity and self-service means you can quickly see the platform’s capabilities firsthand. You can set up a fully compliant phone payment flow for a PCI-DSS contact center in Amazon Connect in just four steps.
Building a Compliant Payment Flow
Step 1: Sign Up Through AWS Marketplace
What SequenceShift offers is essentially compliance-as-a-service. As a new customer, you sign yourself up through the Amazon Marketplace. This gives you access to advanced integration documentation.
Step 2: Create the Integration
You can use SequenceShift’s documentation and management portal to set up your phone integration. If you want to push payment results into a CRM, SequenceShift covers that too.
The more tech-savvy teams can get up and running immediately. “They can get everything running within a day. If their project plan is two weeks, they'll get it running in two weeks,” Muntean said.
Step 3: Configure Amazon Connect
From there, you wire the service into your contact flows inside Amazon Connect.
Because the platform is API-based, customers never touch the voice layer at all; they simply integrate the service into their existing IVR payment or agent flows.
Step 4: Go Live Without Touching Compliance