World leading communication and collaboration company, Avaya, recently announced that they'd be extending their collaboration strategy with Google Cloud.
The enhanced partnership will allow Avaya to take full advantage of the exceptional cloud capabilities and AI potential that Google offers. Together, both Avaya and Google will be able to give clients more opportunities to expand their customer experience solutions and achieve incredible business outcomes.
The latest announcement from Avaya outlines their decision to embed the machine learning technology of the Google cloud into their conversation services in the contact centre. Digital AI capabilities will be available to deliver more intelligent customer experiences, and the Google Cloud will also ensure increased efficiency and scalability for Avaya customers.
The upgrade will make deploying simple, yet intuitive solutions for collaboration and communication easier for Avaya clients.
Working with Google Cloud Contact Center AI
Avaya is just one of the companies in the Google Cloud partnership program that will be participating in an early-access strategy for the augmentation of next-gen contact centre. The campaign involves using a variety of Google Cloud Contact Center AI.
Avaya has also implemented Kubernetes technology to empower their solutions with containerisation and microservices. This will take Avaya beyond the basic hosting and virtualisation options offered by many vendors and allow them to embrace a cloud deployment strategy for users who want something beyond the one-size-fits-all implementation process.
Through the expanded Google cloud collaboration, Avaya is providing a range of clients with upgraded efficiency, flexibility and scalability for their contact centre needs.
