Mitto Offers Toolbox for Marketers with Growth of Integration Partners
Mitto constantly leads the field in SMS digital marketing and is always looking to expand its blueprint in the space . P artner integrations are just one str...
Joshua Felder · 20 Apr 2021
Mitto Increases Brand Accessibility with Google Business Messages
Communications tech is powering the future of customer engagement . T ools like Mitto Conversations are empowering the future of customer engagement through ...
Joshua Felder · 17 Mar 2021
Predicting the Unpredictable: What Will 2021 Hold for the Contact Centre?
Almost every aspect of 2020 took the world by surprise, and the contact centre industry was no exception. In the year when contact centres and Customer Exper...
Joshua Felder · 14 Dec 2020
NICE and Microsoft Partner for the First Certified Teams Recording Solution
The only things certain in life are death, taxes, and heavy regulations within the financial services industry. Across the globe, the financial sector receiv...
Joshua Felder · 25 Nov 2020
Koopid.ai Enables Rapid Contact Center Deployment
To say 2020 has been a year of adaptations would be an understatement. The global business impact of the COVID-19 pandemic has caused entire industries to sh...
Joshua Felder · 25 Nov 2020
Mitto + AI = Optimized Message Routing
A business’s first contact with consumers often establishes the foundation for long-term success. In an increasingly digital marketplace, application-to-pers...
Joshua Felder · 20 Nov 2020
COVID-19 and the Cloud are Powering a New Wave of Gig Workers
Historically remote work has been conceptualized as people doing white-collar jobs in grey sweatpants from the comfort of their kitchen table. However, with ...
Joshua Felder · 27 Oct 2020
Beyond Business Continuity: Resilience in the Contact Centre Needs to Outlive COVID-19
Living and working through the COVID-19 outbreak has been extremely tough – particularly so for agents working at the coal face in traditional contact centres. In a world where technology is constantly evolving, businesses have to demonstrate that they are consistently agile
Joshua Felder · 23 Sept 2020
ASAPP: Augmenting CCaaS Through Native AI
When it comes to industry-leading technological advancement, behemoths like IBM and Microsoft are often the first to come to mind. However, since 2014, ASAPP...
Joshua Felder · 16 Sept 2020