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How Not to “Do” a Ticketmaster: 5 CX Considerations for High-Demand Businesses
For any business in a high-demand digital space, the warning is clear: don't just modernize around the edges.
Daniel Flatt · 2 Oct 2025
News
ChatGPT Moves Into Commerce With Instant Checkout
If AI platforms such as ChatGPT mediate the entire buyer journey, how do brands maintain control over customer relationships?
Daniel Flatt · 30 Sept 2025
News
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
So far, the momentum is largely in the hands of a small group of dominant vendors: Genesys, NICE, AWS, Five9, and Talkdesk
Daniel Flatt · 30 Sept 2025
News
Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI
Clients of the new service include Barco, Rush University System for Health, Wynn & Encore Las Vegas, and r.Potential
Daniel Flatt · 25 Sept 2025
News
Have Some Empathy: Why Hybrid CX Is the Future (For Now)
Despite the rapid rise of AI and automation, full agentless support isn’t happening anytime soon. As reported by CX Today last week, Gartner predicts that by...
Daniel Flatt · 24 Sept 2025