Recent work4 stories
News
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
eGain CRM secures major enterprise clients by centralizing knowledge and boosting AI performance in customer service operations.
Charlotte Simms · 1 May 2025
News
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
Capacity has showcased how it's supporting contact centers amid emerging AI threats. Specifically, it's looking to protect contact centers from spoofing atta...
Charlotte Simms · 18 Apr 2025
Interview
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
In February 2025, Deepgram unveiled Nova-3, the latest iteration of its popular speech-to-text (STT) model. As customer service teams increasingly rely on AI...
Charlotte Simms · 17 Apr 2025
Interview
Deepgram's Shortcut Beckons the Future of Personalized AI Assistants
In December, Deepgram introduced Shortcut, an on-device AI assistant that takes the user’s spoken words to perform various tasks. For instance, Shortcut may ...
Charlotte Simms · 13 Feb 2025