In this CX Today interview, Nicole Willing speaks with Hardik Parikh, Co-Founder and CRO of Shaip, about why AI-ready data is becoming critical to modern customer experience.
Following Shaip’s acquisition by Ubiquity, Hardik explains why the real challenge for enterprises isn’t data volume, but data readiness. He shares how fragmented, unstructured data slows decision-making, and why diverse, high-quality training data is essential for building reliable AI systems that perform well in real-world scenarios.
The conversation also covers what changes as AI moves from pilot to production, the need for continuous data pipelines, and the role of human expertise in validating and improving AI outcomes.
Hardik also outlines how the combined strengths of Shaip and Ubiquity help enterprises build scalable, compliant AI systems, particularly in regulated industries.