As one of today's leading Converged ICT service providers, GCI is constantly looking for new ways to deliver next-level service to their customers. Recently, the company, a gold partner of the Enghouse Interactive contact centre software and service business, announced that they would be implementing the brand's CCSP solution. The Enghouse Interactive Contact Centre Service Provider service has allowed GCI to emerge as one of the UK's first providers to integrate an omnichannel call centre solution with Microsoft Skype for Business.
With an extended partnership with Enghouse Interactive, GCI is now offering a fully cloud-based unified communications platform, capable of enhancing the everyday contact centre experience for end-users. Already, GCI has won a significant contract with the charity "Shelter" because of its collaboration with Enghouse.
The Next Step in Digital Communications
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Contact Centre Product Manager for GCI, Andrew Leatherland[/caption]
Referencing the integration, Contact Centre Product Manager for GCI, Andrew Leatherland noted that the step was a logical one for the brand's communication strategy. A year and a half ago, the company introduced the Enghouse Interactive Communications Center to their portfolio, which helped to differentiate their offering and ensure that they could deliver a cloud-focused approach. Now they're taking that offering to the next level with a contact centre as a service.
CCSP not only integrates seamlessly with Skype for Business, but it also works alongside countless PBXs, unified communications platforms, and IP-based communications systems. With CCSP, GCI believes that they can help companies to migrate more easily from their existing contact centre solutions into the cloud.
Additionally, Leatherland noted that CCSP is the perfect solution for delivering the omnichannel service that GCI has been looking to achieve. The light front-end allows the brand to develop a large data centre solution with mission-critical systems which can be sold to partners and clients alike.