The world's first Communications Cloud solution, 8x8 recently announced the availability of their new 8x8 Virtual Contact Centre Editions and packages for implementation. The new solutions and options for integration are priced and packaged to improve the alignment of features and value delivery, with the specific needs of companies that are adopting the cloud for their contact centre requirements.
According to the vice president for marketing at 8x8, Matt McGinnis, Enterprises are consistently turning towards Contact Centre as a Service (CCaaS) opportunities in the hope to access improved flexibility, agility, productivity, and scalability. Customers want solutions that work with their specific requirements, so that they can speed up product implementation, procurement, and discovery. The new Virtual Contact Centre editions should make it easier for businesses to choose the solution that meets their business needs best - enhancing overall experience.
Introducing the Virtual Contact Centre Editions
The new 8x8 virtual contact centre editions offer a range of four simple packages that have been designed with the capabilities and features required to meet some of the most innovative and common customer requirements. Some customers might need a voice-only solution for communications, while others require a full suite of features, including quality management and omni-channel services. The four new virtual contact centre options include:
- Digital: Email and web chat channels targeted for customer service teams in the digital environment. Includes co-browse and proactive chat abilities.
- Standard: This is a voice-only service that enables customer voice engagement with reporting, routing and self-service solutions.
- Pro: A comprehensive omni-channel solution which includes self-service for prompts and speech-enabled menus.
- Ultimate: Everything you'd get in the Pro edition, plus preview campaign dialler capabilities and quality management.
Alongside the new Virtual contact centre solutions, 8x8 will be launching new implementation packages so that customers can on board more efficiently. Because every deployment is different, the newest implementation packages allow companies to choose services that best meet their needs.
About the 8x8 Virtual Contact Centre
The 8x8 Virtual Contact centre is an omni-channel cloud contact centre service that has given award-winning ease of use, scalability, and flexibility to organisations that want to find new ways to serve their customers in efficient and effective ways. 8x8 works to deliver a complete range of contact centre solutions to companies of all sizes, including quality management, analytics, workforce management, and unified collaboration and communication solutions.