AI
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Contact Center
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Event News
Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained
Voice of the Customer
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
CRM
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
SAP Connect 2025: The Top 10 Announcements (So Far!)
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Conversational AI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
CX TV
Analyzing the Gartner Magic Quadrant for CCaaS 2025
Connected Intelligence and the End of the Drudge Work, Says Nate Brown
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
No More Boxes: Webex’s Open Approach to Customer Experience Integration
Smarter Conversations, Healthier Outcomes: Valeris’ Webex Contact Center Story
