OUR 2025 WINNERS REVEALED
Event News
The CX Awards 2025 Winners Announcement
CRM
Is Salesforce the CRM Villain of 2025?
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Conversational AI
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
10 Agentforce Case Studies, and What We Learned from Them
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
Contact Center
Why Fast, Flexible Voice AI is Your New CX Superpower
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
CX TV
Big CX News – The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
Implementing Contact Center Copilots: 2degrees’ Challenges, Lessons, and Best Practices
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
