Zoom has revamped its Zoom IQ for Sales platform with the help of generative AI.
The transformation will see the solution turn into a "smart companion", further empowering users and encouraging collaboration.
Currently, the solution draws insights from customer interactions to improve the performance of sales personnel.
There are also additional capabilities that bookmark meeting information, take snapshots of conversation highlights, and strip away action items.
All these features will stay put. But, as Smita Hashim, Chief Product Officer at Zoom, noted in a blog post: "That was just the beginning."
Now, Zoom IQ will sit on the desktops of its users, "summarizing chat threads, organizing ideas, drafting content for chats, emails, and whiteboard sessions, creating meeting agendas, and more," writes Hashim.
In doing so, Zoom IQ seemingly steps outside of its sales team’s remit, streamlining the workflows of various users across Zoom’s offerings.
Hashim gives many examples of this. For instance, perhaps an employee joins a meeting late, they can ask Zoom IQ: what did I miss? The solution will then bring them up to speed.
During that session, users may also build whiteboards using text prompts alone.
Then, when the meeting comes to a close, users can ask Zoom IQ to produce a summary and send that to various colleagues on Zoom Team Chat who may find it helpful.
Other examples include using the smart companion to assist in drafting responses via chat, auto-generating meeting agendas, and summarizing long text-based conversations.
A Product of Partnerships with OpenAI and Anthropic
The announcement of Zoom IQ 2.0 exemplifies how Zoom plans to augment its existing proprietary AI models with those from other AI leaders.
