Zoom has bolstered its Zoom IQ for Sales solution, making it available in more languages while adding integrations and launching new capabilities.
Starting with the languages, the solution now supports an additional 12. These include: Chinese (Mandarin), Dutch, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Ukrainian, and Vietnamese.
Automatically recognizing the predominant language in each sales conversation, the system processes it accordingly.
Moreover, as Enrique Plaza Garcia, Product Marketing Lead for Conversational Intelligence at Zoom, said in a blog:
If you want the transcript to be in a different language, you’re one click away from changing to another supported language.
While these languages – and this feature – are not yet generally available, Zoom has released them in beta.
The New Integrations
Businesses that use Salesforce and HubSpot CRM systems may now integrate these solutions with Zoom IQ for Sales.
As such, many of the conversation metrics and insights the system pulls from video sales conversations filter into the CRM.
Yet, the integration offers additional benefits to enriching CRM data. It also allows businesses to record and sync deal progress automatically, paving the way for better customer management.
The move is another example of Zoom pulling its portfolio closer to Salesforce after releasing a Salesforce app for Zoom Team Chat last week.
The New Capabilities
Alongside the new languages and integrations, Zoom has released a couple of new features that aim to improve the solution’s user experience.
First up is the ability to add a user as a "Zoom IQ Collaborator." The capability gives the collaborator access to post-meeting analytics, removing the need for customers to procure an additional license.
Also, Zoom has created a new way to access Zoom IQ for Sales, making the solution available directly within the Zoom client.
