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CX Today's Charlie Mitchell hosts Josh Dulberger, Head of Product, Data and AI, at Zoom.
In this session, we explore the release of its new conversational intelligence solution, discussing:
- The entrance of Zoom into the conversational analytics space
- How the solution may improve contact center conversations
- What differentiates this offering to competitors?
- The future of Zoom in CCaaS
For more information on this topic, visit Zoom.