Zendesk has invested in Alliants to help the guest experience platform provider bring its solution to a bigger, global audience.
The Alliants platform aims to empower hospitality businesses with the tools to connect and collaborate with guests.
One of these tools is its digital concierge, built on Zendesk Sunshine, which automates guest conversations. As such, guests no longer have to queue at desks to get what they desire. Instead, they can connect to the company through their desired messaging app in real-time, increasing customer convenience.
Alongside this capability, Alliants provides guests with the tools to create the ideal travel itinerary. With the investment from Zendesk, the vendor will accelerate the delivery of such tools to a customer base that spans the globe.
Discussing this further, Tristan Gadsby, CEO & Founder of Alliants, commented:
Our shared mission with Zendesk is to put conversations at the heart of the customer experience and help companies fulfill their goals, just like we have for Four Seasons Hotels and Resorts, Nobu Hospitality, DHL, and other global brands synonymous with delivering exceptional experiences.
By managing guest requests within the platform, the companies that Gadsby highlights can make data-driven decisions to design unique guest experiences better. The technology makes experience recommendations to aid this process.
Consider the Four Seasons as an example. The business has seamlessly curated every moment of a guest experience – from start to finish - in one place. From ordering an in-room meal and requesting a morning newspaper to reserving a spa treatment and booking local trips, it is all possible through the Alliants digital concierge.