Zappix, the leading On-Demand Visual Self-Service provider, announced an expanded partnership with Talkdesk to offer integrated Self-Service Solutions for Talkdesk customers.
The partnership combines the Talkdesk cloud-based contact center platform with scalable Zappix visual self-service solutions to resolve customer inquiries, improve customer satisfaction, reduce costs, and grow revenues.
Robert Gavin, vice president of alliances, Talkdesk, said:
"The demands placed on today's contact centers require more innovative, flexible, and customer-centric solutions that provide a tailored experience and allow customers to interact with brands through their channel of choice."
"Zappix is helping to answer the call of a digital-first world. Now it's easier than ever to integrate mobile-oriented, self-service solutions like Zappix Visual IVR into Talkdesk contact centers to give businesses a better way to drive great customer and agent experiences."
Leveraging the combined expertise of Talkdesk and Zappix, businesses can gain:
- Efficient customer self-service capabilities which help reduce the number of repetitive, routine calls reaching live agents
- Improved customer experience (CX) through easy-to-use, visually appealing self-service tools that enable faster resolutions
- Reduced average handle time and in-queue waiting time, which leads to greater customer satisfaction and allows agents to focus on more complex calls
- Enhanced agent interactions utilizing intelligent Zappix automation and on-demand self-service smart forms
- Quick launch and implementation, thanks to pre-integrated CRM and self-service tools
Yossi Abraham, president, Zappix, commented:
"We're excited to expand our partnership with Talkdesk, a company just as committed as we are to delivering innovative digital solutions to modern customers."
"Talkdesk understands the critical role self-service and automation play in today's customer experience landscape, and delivers a cutting edge platform that enhances Zappix implementations."