Zammo.ai today announced it has been named a Hot Vendor by Aragon Research, Inc. in the Artificial Intelligence for the Intelligent Contact Centre 2021 report.
The Zammo conversational AI solution is a voice-first, no-code SaaS platform that allows businesses to engage and transact with customers on all conversational channels.
Alex Farr, founder and CEO of Zammo.ai, said: “We feel that Zammo’s inclusion in the Hot Vendor report further validates the innovation behind our conversational AI platform and the impact it’s having for contact centres.
“Unlike traditional contact centre solutions, the no-code nature of Zammo allows any user, regardless of expertise, to build a chat or voice application. Our capabilities ensure there is no rebuild required, allowing applications to be simultaneously deployed across every channel and meet customers where they are.”
Zammo’s platform enables purely non-technical users to auto-ingest content, auto-convert that content into voice and chat-ready content and automatically create voice apps and chatbots. It then deploys across the conversational AI spectrum. The platform then learns and iterates quickly by leveraging raw user engagement data from data analytics.