At Enterprise Connect 2025, attendees couldn't escape the term: "Agentic AI".
Recognizing this, CX Today's Charlie Mitchell hosted Vinod Muthukrishnan, VP & COO of Cisco Webex.
During the conversation, Muthukrishnan first defined the emerging technology before discussing:
How should contact centers think about agentic AI?
There's much more to agentic AI in service than autonomous customer-facing AI agents. Muthukrishnan shows us what's possible.
Where should contact centers get started with agentic AI?
Understanding the possibilities for agentic AI is one thing. Getting started is another. Muthukrishnan shares his advice for making the rubber meet the road.
