Yellow.ai has released DynamicNLP, a sophisticated natural language processing (NLP) solution that will power its conversational AI offerings.
Thanks to DynamicNLP, the vendor claims that these offerings can now go live in minutes, lowering operational costs while achieving over 97 percent intent accuracy.
Of course, this is the theory. In practice, businesses will likely invest lots of time in conversational copywriting and customer psychology before considering the technology.
Nevertheless, if this is all lined up, Yellow.ai promises to support businesses in streamlining the deployment of conversational AI to a significant degree.
Just consider 2021 Deloitte research, which uncovered that it could take operations up to nine months to train conversational AI models. The difference is stark.
Building on this point, Yellow.ai Co-Founder and CEO Raghu Ravinutala – who was also crowned CX Leader of The Year at the 2022 CX Awards – added:
Yellow.ai DynamicNLP is a first-of-its-kind proprietary technology in the global enterprise Conversational AI industry; a breakthrough innovation that can help enterprises save time, effort, and operational cost while accelerating their go-live strategy.
An example of how DynamicNLP can save time is by automating data labeling, which also helps to remove the risk of human error and add value to conversational AI.
Moreover, Yellow.ai suggests that the innovation is proficient in many verticals, reinforcing use cases across customer support, engagement, and commerce.
