Why Does Traditional CCaaS Pricing Need to Evolve?

• What CCaaS pricing models are out there?
• Kerravala introduces several common models, including subscription-, tier-. and outcome-based pricing plans.
• How does AWS price Its CCaaS Solution: Amazon Connect?
• Elmore discusses why AWS opted for a consumption-based model, and why the cloud giant believes the option is the future for CCaaS providers.
• What differentiates the AWS approach?
• Kerravala gives his take on the AWS approach before Elmore shares key differentiators in its approach to consumption-based pricing.

For more on Amazon Connect's CCaaS portfolio and pricing, visit AWS.

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