Why Are So Many CCaaS Customers Changing Providers?

Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive . We reflect on a study from Metrigy that foun...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.

We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.

In doing so, we discuss:

Rising CCaaS customer dissatisfaction.
The root causes of this trend.
How Enghouse ensures it's delivering on its customer expectations.

Learn more about Enghouse Interactive's contact center solutions by visiting their website.

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