the voice of customer experience technology
Front pagesponsored · Enghouse
9 Jan 2024 · 1 min read

Why Are So Many CCaaS Customers Changing Providers?

Watch on YouTube. CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive . We reflect on a study from Metrigy that foun...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.

We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.

In doing so, we discuss:

  • Rising CCaaS customer dissatisfaction.
  • The root causes of this trend.
  • How Enghouse ensures it's delivering on its customer expectations.

Learn more about Enghouse Interactive's contact center solutions by visiting their website.

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.

You can also join in the conversation on our Twitter and LinkedIn pages.

The discussion0 takes · attributed & checked

Does this reflect your experience?

opening the room…
Read nextordered by techtelligence · every pick explained
more from Enghouse · sponsored

Stop Flying Blind: Use AI to Score Every Customer Interaction

23 Dec 2025
matches this topicFive Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform10 Aug 2026matches this topicEnterprises Still Running On Outdated Platforms Face Risks They Can No Longer Afford To Ignore3 Aug 2026