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CX Today's Charlie Mitchell hosts Mila D'Antonio, Principal Analyst at Omdia.
In this session, we analyze Omdia's latest research into the customer engagement platform space, discussing:
- Why customer engagement platforms are so hot right now
- What typically sets market leaders apart?
- Surprising findings within the Omdia report
- The future of customer engagement platforms
To delve into more Omdia research - this time dissecting the CPaaS space - visit this page.