We’ve all been there, waiting on hold to book a table, only to finally get a person on the line and then have to fight through the noise of the restaurant as we struggle to book a table for date night.
And for those unfortunate enough to be fielding these calls, it can often feel like someone is talking to you from the far side of the moon.
And it isn’t just restaurants. Bad phone experiences impact every industry, from hospitality to healthcare.
Here’s the good news: PolyAI may have lifted this curse through its expertise in conversational AI and voice-based customer engagement.
Speaking to CX Today, Nikola Mrkšić, Co-Founder and CEO of PolyAI, explained:
“We’ve demonstrated that AI can efficiently handle the work of thousands of people for the world's largest enterprises—and do it exceptionally well—enabling them to deliver lifelike and helpful experiences in every customer conversation.”
“Our high-quality conversational AI agents often sound indistinguishable from human representatives.”
Indeed, PolyAI’s agents are used today in thousands of live deployments, spanning approximately 45 languages and dozens of countries.
These conversational AI systems empower businesses to seamlessly manage conversations on a massive scale around the clock.
According to Mrkšić, his company’s voice agents currently do the work of about 1,000 full-time employees when it comes to their largest-scale enterprise deployments live today.
With advanced speech understanding, high-fidelity voice capabilities, and a refined, elegant interaction flow, PolyAI ensures a smooth and natural engagement between the caller and the enterprise they’re trying to reach.
Pushing the Envelope for Conversational Experiences
At its core, PolyAI specializes in AI-powered conversational agents designed to enhance customer service experiences.
Unlike many firms offering contact center technology that prioritizes chat-based automation, PolyAI first mastered voice solutions, helping businesses deliver natural conversations over the phone.
“While many claimed that voice calls would become a thing of the past,” said Mrkšić, “the fact is that when you absolutely need something resolved, you pick up the phone.”
