Artificial Intelligence is quickly emerging as one of the most valuable tools in any customer experience (CX) strategy. As customer expectations continue to evolve, and buyer journeys grow more complex, business leaders are turning to AI to help them manage and deliver consistent, convenient, and personalized customer service.
In fact, some studies suggest by 2025, AI will power around 95% of customer interactions. The key to success is learning how to effectively balance AI solutions with human resources. Yellow.ai, formerly known as Yellow Messenger, is a platform designed to assist companies in building the ultimate future focused CX strategy.
Founded in 2016, the company focuses on providing organizations with the tools they need to transform conversations across a multitude of channels, and unlock the power of automation. With the Yellow.ai conversational AI platform, business leaders can deliver effective, dynamic, and customized service to customers around the clock, while simultaneously enhancing employee experience.
Defining Yellow.ai: The Yellow.ai Platform
Yellow.ai defines its platform as a solution for 360-degree hyper-automation in the CX space. The enterprise grade platform is built on top of a proprietary NLP (Natural language processing) and NLU (Natural Language Understanding) engine, developed by the team in-house. The technology boasts a 98% accuracy rate, and phenomenal real-time performance.
The all-in-one service includes everything from self-learning chatbot technology to agent assistance dashboards, and campaign management tools, to help businesses enhance the full customer journey. Additionally, a built-in marketplace allows developers to access a variety of reusable components model bots, and pre-built assets to customize omnichannel interactions.
Yellow.ai is a multifunctional platform, created to address the needs of companies in any industry, from healthcare to education and retail. According to the creators, companies can use the suite of features in the Yellow.ai platform to automate up to 60% of the customer journey within 30 days.
The Yellow.ai website even features an ROI calculator, to help businesses determine the value automation strategies can bring to their company. Plus, the pay-as-you-go pricing strategy ensures companies pay only for the services they use.
The Yellow.ai Platform Features
The hyper-automation platform created by Yellow.ai is constantly evolving to address the changing needs of consumers and businesses in the CX world. Currently, the platform is available in more than 100 languages, and serves 1000+ enterprise customers worldwide.